GGC ATL

ALABAMA GOODWILL INDUSTRIES INC•Birmingham, AL

11h•Onsite

About The Position

At Alabama Goodwill Industries, the mission is to help change lives through the power of work by providing employment development services and placement assistance. The ATL (Assistant Team Leader) role is crucial for supporting this mission, working effectively as part of a team with a friendly and positive attitude. The ATL will gain experience in leadership, processing, retail, and co-worker training and development, with opportunities for personal and professional growth. This position is expected to step into the Team Leader Coach (TLC) role in the absence of the TLC.

Requirements

Detail oriented mindset – Retail Operations require attention to detail to make sure that information is accurate
Effective communication skills - You will communicate expectations and details to workers and customers. You should be assertive, clear, and accurate
Problem solving abilities - Must be capable of making decisions quickly to solve problems
Driven/Self-Starter personality - Your success depends on your daily drive to grow and improve your location
1-3 years experience in a retail supervisory position
High school diploma or equivalent
Positive work history
Work with minimal supervision
Value diversity
Valid Driver’s License

Nice To Haves

Undergraduate degree preferred

Responsibilities

Assist the Team Leader Coach in planning and implementing strategies to attract donors, customers, and team members to support our mission and operations
Hire, onboard, and train team members
Coordinate daily customer service operations
Track the progress of weekly, monthly, quarterly, and annual objectives
Monitor and maintain store inventory
Evaluate team member performance and assess training needs
Supervise and motivate staff to perform their best
Coach and support new and existing team members
Monitor retail operating costs, budgets, and resources
Handle complaints from customers
Create reports, analyze and interpret retail data, like revenues, expenses, and donor value
Conduct regular audits to ensure the store is functional and presentable
Make sure all team members adhere to AGI’s policies and guidelines
Act as our store’s representative and set an example for our staff
Communicate promptly and effectively with the Corporate Office
Resolve customer and donor complaints as needed
Provide world-class customer service in a professional and courteous manner
Demonstrate teamwork and cooperation