GGC ATL

ALABAMA GOODWILL INDUSTRIES INC•Northport, AL

About The Position

At Alabama Goodwill Industries, our Mission is to help change lives through the power of work. We serve our community by providing employment development services and placement assistance for employment. Our programs are supported with profits generated through the sale of donated goods in our Retail Stores. The ability to work effectively as part of a team with a friendly and positive attitude is key. The ATL will be expected to step into the TLC (Team Leader Coach) role in the absence of the TLC. You will gain experience in leadership, processing, retail, and co-worker training and development, and can grow both personally and professionally!

Requirements

Detail oriented mindset – Retail Operations require attention to detail to make sure that information is accurate.
Effective communication skills - You will communicate expectations and details to workers and customers. You should be assertive, clear, and accurate.
Problem solving abilities - Must be capable of making decisions quickly to solve problems.
Driven/Self-Starter personality - Your success depends on your daily drive to grow and improve your location.
1-3 years experience in a retail supervisory position
High school diploma or equivalent, undergraduate degree preferred.
Positive work history
Work with minimal supervision
Value diversity
Valid Driver’s License

Responsibilities

Assist the Team Leader Coach in planning and implementing strategies to attract donors, customers, and team members to support our mission and operations
Hire, onboard, and train team members
Coordinate daily customer service operations
Track the progress of weekly, monthly, quarterly, and annual objectives
Monitor and maintain store inventory
Evaluate team member performance and assess training needs
Supervise and motivate staff to perform their best
Coach and support new and existing team members
Monitor retail operating costs, budgets, and resources
Handle complaints from customers
Create reports, analyze and interpret retail data, like revenues, expenses, and donor value.
Conduct regular audits to ensure the store is functional and presentable
Make sure all team members adhere to AGI’s policies and guidelines
Act as our store’s representative and set an example for our staff
Communicate promptly and effectively with the Corporate Office.
Resolve customer and donor complaints as needed.
Provide world-class customer service in a professional and courteous manner.
Demonstrate teamwork and cooperation.