ATL311 Call Center Supervisor (Training and Quality Assurance Supervisor)

City of Atlanta • Atlanta, GA

23d

About The Position

The ATL311 Call Center Supervisor is responsible for leading the development, execution, and continuous improvement of training and quality assurance programs for ATL311. This role ensures consistent, high-quality customer service delivery across all channels while supporting operational excellence, compliance, and workforce development.
The Supervisor partners closely with leadership, operations, and performance management teams to drive measurable improvements in service quality, employee performance, and customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed