ATL311 Call Center Representative I

City of Atlanta • Atlanta, GA

15h • $20

About The Position

The ATL311 Call Center Representative I provides full performance level customer
service work providing assistance to the general public by receiving and
processing non-emergency telephone calls directed to the ATL311 Customer Service
Center. Employees in this class are responsible for assessing callers' requests
for assistance and determining the most appropriate course of action. The impact
of work performed by employees in this class is realized by the immediate and
prompt response to and resolution of residents' problems and complaints.

Responsibilities

• receiving and processing non-emergency telephone calls directed to the ATL311 Customer Service Center
• assessing callers' requests for assistance and determining the most appropriate course of action

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees