Athletics Guest Rep, Flex

Vanderbilt University•Nashville, TN

39d

About The Position

Guest Services Team Members serve as event hosts for our guests at all home athletic events and at special events hosted by the Vanderbilt University and Vanderbilt Athletics Department. Our mission is to train and empower our team members to ensure that every single attendee enjoys their visit no matter which team they are cheering on. At Vanderbilt Athletics, we believe that each of our Guest Services Team Members have a direct influence on the game day experience for our guests We are looking for positive people who enjoy working events and helping to ensure our guests are having a great time. Ideal candidates are attentive, proactive, possess strong interpersonal skills, and work well as part of a team. Anticipating guest needs and delivering service with a positive attitude are essential qualities for success in this role.

Requirements

Team members must have a basic knowledge of technology (i.e. scanners, radios).
Must have a positive attitude and willingness to assist guests in a timely manner.
Must have availability to commit to working events when you sign up.

Responsibilities

Serve as greeters and ticket takers at home athletic events, including but not limited to football, men's and women's basketball and baseball.
Greet each guest with a friendly smile and warm welcome/thank you/goodbye.
Remain attentive to the needs and professionally responsive to the demeanor of all guests providing proactive assistance with the highest level of customer service.
Address issues and questions related to mobile tickets, seating bowl and ticket purchases.
Provide directional assistance for guests to appropriate seats and key locations throughout the venue.
Identify and react quickly to our guests' requests and complaints.
Retain an extensive knowledge of each athletic venue (i.e. seating sections, venue personnel, policies, and emergency procedures).
Highly personable and energetic Guest Services Team Members are the face of the organization with whom our guests will have the most interaction.
Required to work long hours on event days; ability to sit or stand for extended periods of time.
Perform other duties and responsibilities, as assigned.