Athletic Trainer/DME Field Service Rep (Cleveland, Ohio)

Enovis•Cleveland, OH

18d

About The Position

As a key member of the Field Services Team, you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes. Are you passionate about patient care and helping people live active lives? We are seeking a dedicated and talented individual with a passion for patient care in an orthopedic setting and background in Durable Medical Equipment to join us as a Field Service Representative in Cleveland, Ohio. This is an incredible opportunity to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing innovation possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare and Exos.

Requirements

A passion for providing excellent care to HCPs and patients, along with a strong desire to be part of a team dedicated to achieving extraordinary patient results.
Minimum of 1 year of experience in a hospital, healthcare facility, clinic, or physician’s office, or as an independent contractor working directly in the care of the orthopedic patient, or related experience required.
Demonstrated patient care experience strongly preferred.
Clinical rotation or internship strongly preferred.
Must satisfy third-party credentialing/screening requirements to gain access to hospital accounts.
Must possess a valid Driver’s License and current automobile insurance.

Nice To Haves

Experience dealing with multiple physicians in a high-volume clinic a plus.
Bachelor’s degree in a related field is strongly preferred.
Holds and maintains applicable professional credentials, such as active Athletic Training licensure, Board of Certification (BOC), American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Physical Therapy Certification (PTA), or related strongly preferred.

Responsibilities

Responsible for proper measuring and application, education on appropriate use/care, and providing accurate information to patients and Health Care practitioners (HCPs) on expected outcomes resulting from the use of orthopedic soft goods, functional bracing, bone growth stimulation, and all other Enovis products as prescribed by physicians/HCPs at the orthopedic practice.
Coordinates patient care for follow-up brace fitting appointments, as necessary.
Provides routine customer service to patients, physicians, physician assistants, and other clinical staff following established policies and procedures.
Verifies patient benefits using automation tools, including pre-authorization and/or upfront collection of patient responsibility.
Serves as a liaison between the customer, Enovis, and the Sales Team.
Responsible for achieving metrics and KPIs, as set forth by management, to ensure customer performance and efficiency comply with applicable Enovis agreements/contracts.
Adheres to all Enovis Compliance and Ethics Programs, OIG, government healthcare regulations, regulatory policies and procedures set forth by clinic/hospital, and HIPAA in accordance with government agency requirements.