Athena/Meditech Informatics Analyst, Information Services, 40-Hours, Days, Monday - Friday, With on call rotation, Hybrid

Heywood Hospital•Gardner, MA

6d•Hybrid

About The Position

You Matter Here! Heywood Healthcare values our employees! We offer competitive wages, great benefits and generous earned time off. Come work where you will matter! Hours: 40-Hours, Days, Monday - Friday, With on call rotation, Hybrid

Requirements

Bachelor’s degree in Health Informatics, Medical Laboratory Science, Information Systems, or a related field preferred; equivalent experience considered.
Minimum of 3–5 years of experience supporting healthcare information systems, with hands-on configuration and workflow optimization in Athena Health and/or Meditech Laboratory modules.
Strong understanding of clinical and laboratory operations, regulatory standards (HIPAA, CLIA, CAP, CMS), and healthcare interoperability standards (HL7, ASTM).
Demonstrated ability to troubleshoot complex issues, manage projects, collaborate with multidisciplinary teams, and provide effective end-user training.
Excellent communication, analytical thinking, and attention-to-detail required.

Responsibilities

Serve as a subject matter expert for athenahealth clinical modules and Meditech Laboratory Information System (LIS).
Configure, maintain, and optimize templates, order sets, lab build dictionaries, test codes, and workflow tools across both systems.
Manage system releases, upgrades, hotfixes, and feature adoption; assess workflow impact and communicate changes to stakeholders.
Support interoperability between clinical care teams, laboratory operations, and revenue cycle processes.
Coordinate with vendors and internal teams to resolve interface data integrity issues and maintain consistent data exchange.
Liaison between clinical departments, lab teams, revenue cycle, IT, and external vendors.
Support interdisciplinary initiatives to improve patient care, reduce turnaround time, and enhance data accuracy.
Assists all levels of hospital end-users in the resolution of software application problems, and accurately completes applicable tasks within requested time frames.
Confers with the hospitals end-user departments, other Information Services (IS) management and staff, and external vendors to communicate technical details, provide follow-up, and to request status updates. Assists all levels of hospital end-users in the implementation of new software applications and/or updates to existing software applications. Utilizes technical, operational, and procedural expertise to monitor and complete the entire implementation process.
Consistently demonstrates the ability to master and improve the hospital's various software applications. Studies current processes and workflow, to develop new systems and procedures in an effort to optimize software applications, while improving end user performance and efficiency. Identifies and analyzes all possible alternative solutions to end user problems, then makes recommendations as to the most cost-effective and technically sound approach.
Educates all levels of hospital end users, in order to more effectively utilize currently installed software applications. Educates users when non-reported or new problems are identified.
Increases self knowledge regarding all various aspects of information technology, especially as it relates to the implementation and support of software applications in the healthcare industry. Accomplishes this by reading industry and professional periodicals, researching the Internet, attending internal and external educational sessions, and by networking with peers.
Advises all levels of hospital end users on various information technology issues such as system interfaces, system integration, peripheral hardware selection and compatibility with software applications, and overall application functionality.
Maintains accurate and timely documentation. Keeps management informed as to the current status of assigned tasks. Keeps end users informed as to the current status of requested tasks and/or problems.
Maintains appropriate documentation with the department for future reference.
Utilizes available system tools and utilizes to develop and customize end user menus, screens, reports, and access methods.
Demonstrated working knowledge and experience in the implementation or application support of Meditech ancillary and/or business application modules.
Able to respond to common inquiries or complaints from customers and regulatory agencies. Ability to effectively present information to management groups and/or interdisciplinary teams.
Able to interpret technical and detailed guidelines, policies, and procedures.