At-Need Arrangements Supervisor

Service Corporation International•Alhambra, CA

42d•$75,000 - $85,000

About The Position

Our associates celebrate lives. We celebrate our associates. This position is responsible for supervising all aspects of the at-need funeral arrangements process and should be adept at building high quality and high performance teams as well as empowering others to deliver outstanding customer service. Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations. Ensure that all individual and team points-of-contact with peers, customers, and coworkers are conducted positively and with a high level of professionalism Ensure that all funeral arrangements are done in a positive, professional, organized, and caring manner and in keeping with Company and Department Policies & Procedures Comply with state and federal laws, and with established company rules and regulations by ensuring that documentation to support the disposition of remains are complete and accurate Analyze customer service, productivity, and sales performance to identify opportunities for continuous individual and team recognition and enhancement Ensure a high level of job performance from each employee by clearly communicating job performance expectations, meeting with employees regularly to insure they are on target, and providing constructive feedback and positive recognition Resolve customer dissatisfaction issues by active listening, troubleshooting, and taking the necessary action Meet regularly and maintain high levels of open communication with cross functional supervisors and managers to insure smooth delivery of products and services Ensure arrangements area, product displays, showrooms, and offices are continuously maintained and presentable Maintain a fair and balanced staffing schedule that meets customer demands while considering employee's needs for PTO Stay updated with environmental (e.g. legal, competitive, economic, & social) changes affecting Rose Hills and the death care industry Ensure that the work environment is safe, and that staff are trained in appropriate work site safety. Any other appropriate duties as directed by Management

Requirements

5+ years of management and/or supervisory experience preferably in the mortuary/cemetery profession and making funeral arrangements
Ability to demonstrate sound judgement and decision-making on behalf of yourself and your team
Proven ability to coach, develop, and train individuals and high performance teams
Proven ability to analyze data using excel
Excellent communication and interpersonal skills
High level of ownership, accountability, and initiative
Current CA Notary
Current CA driver's license and good driving record

Nice To Haves

Licensed Funeral Director, preferred
Bachelor's degree or equivalent, preferred
Bilingual preferred
Ability to positivity and proactively handle customer concerns

Responsibilities

Ensure that all individual and team points-of-contact with peers, customers, and coworkers are conducted positively and with a high level of professionalism
Ensure that all funeral arrangements are done in a positive, professional, organized, and caring manner and in keeping with Company and Department Policies & Procedures
Comply with state and federal laws, and with established company rules and regulations by ensuring that documentation to support the disposition of remains are complete and accurate
Analyze customer service, productivity, and sales performance to identify opportunities for continuous individual and team recognition and enhancement
Ensure a high level of job performance from each employee by clearly communicating job performance expectations, meeting with employees regularly to insure they are on target, and providing constructive feedback and positive recognition
Resolve customer dissatisfaction issues by active listening, troubleshooting, and taking the necessary action
Meet regularly and maintain high levels of open communication with cross functional supervisors and managers to insure smooth delivery of products and services
Ensure arrangements area, product displays, showrooms, and offices are continuously maintained and presentable
Maintain a fair and balanced staffing schedule that meets customer demands while considering employee's needs for PTO
Stay updated with environmental (e.g. legal, competitive, economic, & social) changes affecting Rose Hills and the death care industry
Ensure that the work environment is safe, and that staff are trained in appropriate work site safety.
Any other appropriate duties as directed by Management