Assumptions Supervisor

Valon Mortgage

5d

About The Position

The Mortgage Assumption Supervisor is responsible for the end-to-end oversight of mortgage assumption processing, including intake, underwriting coordination, approval, execution, and post-close activities. This role ensures assumptions are processed accurately, timely, and in full compliance with investor, regulatory, and internal control requirements, while scaling operations and reducing operational risk.

Requirements

• 5+ years of mortgage servicing or underwriting experience, with direct exposure to assumptions and/or ROLs.
• Prior supervisory or team-lead experience in a regulated mortgage environment.
• Strong working knowledge of GSE, GNMA, and investor assumption guidelines.
• Demonstrated ability to manage operational risk and regulatory compliance.
• Proven experience leading teams through change and scaling processes.
• Minimum education requirement: High school diploma or GED equivalent required

Nice To Haves

• Direct underwriting experience in mortgage assumptions.
• Experience supporting audits, investor reviews, or regulatory exams.
• Familiarity with LOS, servicing systems, and workflow automation tools.
• Data-driven mindset with experience using KPIs and operational dashboards.

Responsibilities

• Own the full lifecycle of mortgage assumptions, from borrower request through final approval, execution, and boarding updates.
• Provide direct oversight of underwriting activities, ensuring credit, income, asset, and occupancy evaluations meet investor and regulatory standards.
• Ensure assumptions are processed in accordance with GSE, GNMA, and investor guidelines, including ROL and assumption-eligible scenarios.
• Supervise underwriting workflows, decision quality, and documentation sufficiency.
• Partner with Underwriting, Legal, Compliance, and Investor Reporting to resolve complex or high-risk assumption scenarios
• Identify, escalate, and mitigate operational, credit, and compliance risks.
• Lead and coach a team of assumption processors and/or underwriters.
• Establish clear performance expectations, SLAs, and quality standards.
• Conduct quality reviews, trend analysis, and root-cause assessments to drive continuous improvement.
• Design and maintain standardized workflows, SOPs, and control checkpoints across the assumption lifecycle.
• Support automation, tooling, and reporting initiatives to improve throughput and visibility.
• Ensure audit readiness and support internal, investor, and regulatory reviews.
• Serve as the primary operational point of contact for assumption-related matters.
• Provide leadership visibility into volumes, risks, and performance metrics.

Benefits

• Compensation: competitive salary and 401 (k) plan
• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
• Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback
• Generous time off: 17 days paid time off, sick days, and 11 company holidays
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED