Asst. Supervisor, Guest Arrival

United Parks & Resorts Inc•Orlando, FL

68d

About The Position

Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, wed love to have you join our team! What you get to do: Help lead and inspire a team to deliver great guest experiences from the get-go. You'll model and perform the highest standards of service as you foster a positive atmosphere for everyone you come into contact with. Get ready to help us show our best right when guests first show up! You will supervise, train, and counsel Ambassadors and perform the job duties you're supervising in Guest Arrival areas such as: Parking Lot Ticketing Turnstiles Reservation Check-In Area Track labor, including daily scheduling and break management Oversee opening and closing procedures Maintain a clean and safe environment for all team members, guests, and animals Develop team members through training, feedback and coaching Ensure compliance with all relevant regulations and policies Create and maintain team rotation grid Respond to guest and team member needs Report project status to Supervisors and Managers Ensure strict adherence to all cash handling procedure

Requirements

During peak season, at least 4 days of unrestricted availability with one day being a weekend day, and availability to work holidays
During the off season, at least 3 days of unrestricted availability with one day being a weekend day, and availability to work holidays
At least 18 years old
Valid state driver's license
Ability to complete CPR/AED training/certification
Ability to be certified on all attractions
Outstanding communication, public speaking, problem solving and interpersonal skills
Ability to remain calm and professional during challenging situations
Computer proficiency with MS Office
Comfortable working outdoors, around water and at heights up to 350 ft.
Previous cash handling experience and ability to work multiple selling systems
Ability to train on and use protective gear
Flexibility in working varied hours

Nice To Haves

Related Bachelor's degree preferred
Previous leadership experience highly desirable

Responsibilities

Supervise, train, and counsel Ambassadors
Perform job duties in Guest Arrival areas such as Parking Lot, Ticketing, Turnstiles, and Reservation Check-In Area
Track labor, including daily scheduling and break management
Oversee opening and closing procedures
Maintain a clean and safe environment for all team members, guests, and animals
Develop team members through training, feedback and coaching
Ensure compliance with all relevant regulations and policies
Create and maintain team rotation grid
Respond to guest and team member needs
Report project status to Supervisors and Managers
Ensure strict adherence to all cash handling procedure