Assistant Supervisor, Park Operations (Guest Arrival)

SeaWorld•San Antonio, TX

2d•$13•Onsite

About The Position

Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, wed love to have you join our team! What you get to do: Ensure a safe environment for all ambassadors, guests, and animals Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching. Ensure compliance to all state/federal regulations, park policies, and department procedures Create and maintain unit’s team rotation grid Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve Respond to guest and ambassador needs Report to Supervisors and Managers regarding the status of projects Oversee completion of daily opening and closing procedures Utilize problem solving skills to ensure positive guest resolutions as needed Oversee assigned operating area Ensure strict adherence to all cash handling procedures Perform other miscellaneous tasks as required What it takes to succeed: High school diploma or equivalent preferred Leadership experience preferred Possession or pursuit of a bachelor’s degree preferred Excellent computer skills, ability to work multiple selling systems preferred Previous cash handling experience preferred Valid state driver’s license and be able to obtain a company driver’s license At least 18 years old Ability to to complete provided CPR/AED training/certification Ability to be trained and certified at all attractions Excellent written and verbal communication skills Comfortability speaking in front of large groups of guests and ambassadors Ability to remain calm and professional during challenging situations Working knowledge of all Microsoft Office applications Ability to stand and walk for long periods of time Ability to bend and stoop to assist in cleaning the park Ability to lift 25 pounds and push/pull 50 pounds Ability to able to climb stairs Ability to walk in sand Ability to work comfortably outdoors at heights up to 150 feet (350 ft for Skytower) Ability to assist in ride testing by riding all park rides Ability to operate in a cash handling environment Three full days of open availability Availability to work varying shifts or hours based on park hours; i.e. flexibility to work days, nights, weekends, holidays, and until 3:00 a.m. for seasonal events Compensation: $13.00 per hour The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as: FREE park admission Discounts on park admission tickets and passes for family and friends Park discounts on food, merchandise, etc. Scholarship opportunities Exclusive employee events and giveaways EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS. United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.

Requirements

High school diploma or equivalent preferred
Leadership experience preferred
Possession or pursuit of a bachelor’s degree preferred
Excellent computer skills, ability to work multiple selling systems preferred
Previous cash handling experience preferred
Valid state driver’s license and be able to obtain a company driver’s license
At least 18 years old
Ability to to complete provided CPR/AED training/certification
Ability to be trained and certified at all attractions
Excellent written and verbal communication skills
Comfortability speaking in front of large groups of guests and ambassadors
Ability to remain calm and professional during challenging situations
Working knowledge of all Microsoft Office applications
Ability to stand and walk for long periods of time
Ability to bend and stoop to assist in cleaning the park
Ability to lift 25 pounds and push/pull 50 pounds
Ability to able to climb stairs
Ability to walk in sand
Ability to work comfortably outdoors at heights up to 150 feet (350 ft for Skytower)
Ability to assist in ride testing by riding all park rides
Ability to operate in a cash handling environment
Three full days of open availability
Availability to work varying shifts or hours based on park hours; i.e. flexibility to work days, nights, weekends, holidays, and until 3:00 a.m. for seasonal events

Responsibilities

Ensure a safe environment for all ambassadors, guests, and animals
Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching.
Ensure compliance to all state/federal regulations, park policies, and department procedures
Create and maintain unit’s team rotation grid
Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
Respond to guest and ambassador needs
Report to Supervisors and Managers regarding the status of projects
Oversee completion of daily opening and closing procedures
Utilize problem solving skills to ensure positive guest resolutions as needed
Oversee assigned operating area
Ensure strict adherence to all cash handling procedures
Perform other miscellaneous tasks as required