ASST INVESTIGATION MANAGER - SES

State of Florida

5d • Onsite

About The Position

This position is located within the Bureau of Compliance of the Division of Condominiums, Timeshares, and Mobile Homes. This in-office position is a part of the investigative team and is responsible for supervising investigators who analyze and investigate incoming complaints for alleged violations of Florida Statutes and Board Rules regulated by the Department.

Requirements

• Knowledge of Florida Law and Administrative Rules related to Condominiums, Timeshare, Mobile Homes, Cooperatives, and Yacht & Ship.
• Knowledge of personnel policies and procedures.
• Ability to manage and direct subordinates in the investigation of complaints.
• Ability to analyze basic condominium, timeshare, cooperative, mobile home, and yacht & ship documents.
• Skilled in managing databases and case tracking.
• Skilled in identifying critical issues with regard to complaints.
• Four (4) years of investigation experience, and two (2) years of supervisory experience; OR
• Four (4) years of regulatory experience and two (2) years of supervisory experience.

Nice To Haves

• A bachelor's degree from an accredited college or university, at least two (2) years of investigation experience, and two (2) years of supervisory experience; OR
• A bachelor's degree from an accredited college or university, at least four (4) years of regulatory experience, and two (2) years of supervisory experience; OR
• An associate's degree from an accredited college or university, plus four years of investigation experience or six years of regulatory experience, and two years of supervisory experience.

Responsibilities

• Ensures the enforcement policies and procedures manual is used for carrying out investigative functions.
• Conducts analysis of statistical data to ensure that policies and procedures are efficiently and effectively adhered to.
• Develops and conducts intensive training programs for investigators.
• Tracks all current investigations; formulates recommendations to ensure that investigations are managed effectively and efficiently.
• Motivates employees to improve the quality and quantity of work performed. Receives and reviews investigative reports to determine affected statutes and rules and to make recommendations on courses of action.
• Evaluates evidence of investigations and prepares reports of findings. Assists attorneys in the prosecution of cases.
• Attends hearings and gives testimony concerning investigations.
• Plans, organizes, and delegates work assignments; evaluates the effectiveness of such assignments on an ongoing basis to improve the delivery of services to the public.
• Plans workloads, workflows, deadlines, work objectives, and time utilization with investigators.
• Reviews and assigns cases.
• Coordinates all investigative activities within the assigned area.
• Directs the work of employees to ensure maximum use of time and resources.
• Develops performance standards and conducts performance appraisals in accordance with personnel guidelines; supervises training, continuing education, attendance, and leave, etc.
• Evaluates employees through established evaluation criteria and ensures that pre-established criteria are met.
• Develops methods for performing an effective and efficient job.
• Communicates on a regular basis with employees both individually and in staff meetings. Advises employees of policy and procedural changes.
• Provides management with statistics; updates management on problems and provides methods for solutions.
• Prepares statistical reports for use state-wide, department-wide, and division-wide.
• Attends management meetings; makes decisions based on applicable rules, regulations, policies, and procedures.
• Performs related work and special assignments as required.

Benefits

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually.
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
• The State of Florida provides a $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree