Asst General Manager (53910)

PROVIDENCE HOSPITALITY GROUP•Bellingham, WA

38d

About The Position

The Assistant General Manager is responsible for managing the day-day-operations of the hotel while supporting the General Manager in providing overall leadership’s continuing effort to deliver outstanding customer service and financial profitability.

Requirements

Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
Willingness to assist teammates in order to achieve departmental goals
Demonstrated strengths in teambuilding and leadership skills
Supervisory experience or demonstrated willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing employee performance
Demonstrated ability to lead and motivate employees with confidence in work processes and goals
Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with employees at various levels across the company and customers
Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
At least two years of experience as an Assistant General Manager at a similar size and type of hotel
Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Managing People--Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support--Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Responsibilities

Responsible for all day-to-day operations of the hotel
Ensure the satisfaction of our guests
Maintain brand standards and hotel compliance
Oversee all hotel operations including front desk, sales and marketing, accounting, human resources, revenue management, housekeeping, maintenance, and safety and security
Plan, organize, facilitate and/or participate in various hotel and department meetings
Develop and implement plans that improve guest satisfaction and employee satisfaction
Monitor service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
Identify operational performance, productivity and efficiency gaps and develop measures to correct those deficiencies
Support assigned departments to achieve financial/business plan goals and expectations in accordance with established operating budget, monitoring progress monthly and implementing controls for expense management
Minimize risk and oversee loss prevention measures in the areas of safety of guests and associates and security of the hotel and property and in accordance with state, federal and company policies
Performs other related duties as assigned by the General Manager
Directly supervises employees within the department(s)
Indirectly supervises employees within the department(s)
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems