Asst General Manager

Concord Hospitality•Raleigh, NC

29d

About The Position

This dynamic Assistant General Manager will support all operational aspects, including guest and employee satisfaction, financial performance, sales, and revenue generation, ensuring a solid return on investment. Working alongside the General Manager, the Assistant GM will help implement property-wide strategies, brand service strategies, and initiatives to exceed guest expectations.

Requirements

Minimum 3-5 years of hospitality management experience, preferably in a hotel environment
Strong leadership and team development skills
Excellent communication, interpersonal, and organizational abilities
Proven track record in guest satisfaction and employee engagement
Knowledge of hotel operations, budgets, and financial reporting
Ability to work flexible hours, including nights, weekends, and holidays

Responsibilities

Ensures that all brand standards are being maintained in each area of the property
Oversees the operation of all hotel property departments
Maintains current licenses and permits as prescribed by local, state, and federal agencies
Provides a safe working environment in compliance with OSHA/MSDS
Ensures compliance with all corporate accounting procedures
Covers front desk shifts as needed
Ensures each department has accurate and complete inventory and all supplies are maintained
Assists and approves department managers' scheduling against guest and hours/occupied room goals
Assists team supervisors and managers with constructive coaching and counseling
Focused on guest satisfaction scores and strategies for improvement
Provides excellent customer service by being readily available/approachable for all guests
Assists managers in proactive hiring and ensures appropriate staffing levels in all areas