Asst General Manager

Hilton Grand Vacations•Peoria, AZ

About The Position

We are seeking an Assistant General Manager to join our team at Cibola Vista Resort! Here’s why you will love it here: Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being. Take advantage of numerous learning and advancement opportunities to fuel your professional growth. The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones. Benefit from a company culture that values work-life balance and family-friend Comprehensive 401(k) program with company match contributions to help secure your financial future. Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth. Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being.

Requirements

3+ years of hotel management experience, preferably in a boutique or upscale property.
Strong leadership and interpersonal skills.
Proven ability to lead multiple departments and drive operational success.
Excellent communication, problem-solving, and organizational abilities.
Proficiency in hotel management systems.

Responsibilities

Assist in managing all hotel operations including front office, housekeeping, and maintenance.
Ensure consistent delivery of outstanding guest service and satisfaction.
Supervise and respond to guest feedback, resolving issues promptly and professionally.
Ensuring Brand Standard compliance in all aspects of operations.
Lead and supervise department heads and line staff, ensuring accountability and operational excellence.
Support recruitment, training, and performance management of team members.
Lead by example in maintaining a positive, respectful, and inclusive work environment.
Celebrate Success and share broadly.
Assist in budgeting, forecasting, and cost control measures.
Ensure compliance with company policies, safety standards, and local regulations.
Collaborating with the General Manager on pivotal initiatives to improve service, efficiency, and guest experience
Assist in developing a long-term Reserves plan for the property.