Asst Fulfillment Ctr Manager
About The Position
This position is responsible for assisting the operations of the Virtual Fulfillment Center. Partners with the Fulfillment Center Manager in managing a large number of complex virtual accounts. Supports Client Service Manager in managing account receivable, account setup, account maintenance, billing, and reporting. Manages customer service including a partnership with eFollett customer service. Manages customer returns including email and phone communications. Manages rental returns including patron ID maintenance and collections. Coordinates store IST requests with the CM Operations team. Liaison with physical and Hybrid Store Manager/Course Material Managers on stock status and logistics. Works with Fulfillment Center Manager to coordinate support of the physical plant. Manages fulfillment center in absence of the Fulfillment Center Management team.
Requirements
- Associate's Degree or equivalent
- Computer literacy required
- Must be able to manage workload
- Effective verbal and written communication skills
Nice To Haves
- 1-3 years of bookstore experience preferred
- Supervisory experience preferred
Responsibilities
- Assisting the operations of the Virtual Fulfillment Center
- Partners with the Fulfillment Center Manager in managing a large number of complex virtual accounts
- Supports Client Service Manager in managing account receivable, account setup, account maintenance, billing, and reporting
- Manages customer service including a partnership with eFollett customer service
- Manages customer returns including email and phone communications
- Manages rental returns including patron ID maintenance and collections
- Coordinates store IST requests with the CM Operations team
- Liaison with physical and Hybrid Store Manager/Course Material Managers on stock status and logistics
- Works with Fulfillment Center Manager to coordinate support of the physical plant
- Manages fulfillment center in absence of the Fulfillment Center Management team
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
