ASST FRONT DESK MANAGER

Chukchansi Gold Resort & Casino • Coarsegold, CA

11d • Onsite

About The Position

SUMMARY: Responsible for the successful overall coordination and direction of all activities related to the Front Desk of the Hotel, ensuring smooth and efficient operations and in accordance with the Company’s policies. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Interacts effectively with the public and Team Members. Performs excellent customer service at all times. Assists the Front Office Manager in creating, developing and implementing an effective strategy of organization for the Front Desk of the Hotel, ensuring maximum guest service and satisfaction. Assists with achieving budgeted revenues and expenses and maximizes profitability related to guest service. Implements financial and operation plans that correspond to the overall objectives of the Hotel. Participates in the preparation of the annual hotel budget. Assists in the management of the room inventory function to maintain highest possible room occupancy and average daily rate. Maintains procedures for credit control, handling of financial transactions, security of monies, guest security and emergency procedures. Guides and supports Front Desk Team Members in daily responsibilities. Reviews departmental guest complaints, ensuring corrective action is taken. Controls the suite book to ensure suites and special room blocks are handled correctly. Communicates with other departments to ensure proper handling of guests and groups. Maintains adequate staffing levels in the Front Desk area by interviewing, selecting, training, scheduling, evaluating, assisting with career development, promoting, disciplining and terminating employees as needed. Assists if needed with Central Reservations. Maintains a consistent, regular attendance record. Ushers as needed by management for events. Performs any reasonable request made by management. SUPERVISORY RESPONSIBILITIES: Directly supervises the activities of all Team Members who work in the Front Desk area of the hotel. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: High School diploma or GED required. Minimum of one year prior hotel experience, preferably in front desk operations with progressive supervisory experience required. SPECIAL QUALIFICATIONS: Must possess effective communication and organization skills. LANGUAGE SKILLS: Ability to read and understand financial reports, policy and procedures manuals, and technical instructions. Ability to respond to common inquiries or complaints. MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY: Ability to apply commonsense reasoning to a variety of situations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand; walk; and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms; and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. When on the casino floor, the Team Member will be exposed to a smoke-filled environment.

Requirements

• High School diploma or GED required.
• Minimum of one year prior hotel experience, preferably in front desk operations with progressive supervisory experience required.
• Must possess effective communication and organization skills.
• Ability to read and understand financial reports, policy and procedures manuals, and technical instructions.
• Ability to respond to common inquiries or complaints.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply commonsense reasoning to a variety of situations.
• Ability to talk or hear.
• Ability to stand; walk; and use hands to finger, handle, or feel objects, tools or controls.
• Ability to reach with hands and arms; and to sit; climb or balance; and stoop, kneel, crouch or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

• Responsible for the successful overall coordination and direction of all activities related to the Front Desk of the Hotel, ensuring smooth and efficient operations and in accordance with the Company’s policies.
• Interacts effectively with the public and Team Members.
• Performs excellent customer service at all times.
• Assists the Front Office Manager in creating, developing and implementing an effective strategy of organization for the Front Desk of the Hotel, ensuring maximum guest service and satisfaction.
• Assists with achieving budgeted revenues and expenses and maximizes profitability related to guest service.
• Implements financial and operation plans that correspond to the overall objectives of the Hotel.
• Participates in the preparation of the annual hotel budget.
• Assists in the management of the room inventory function to maintain highest possible room occupancy and average daily rate.
• Maintains procedures for credit control, handling of financial transactions, security of monies, guest security and emergency procedures.
• Guides and supports Front Desk Team Members in daily responsibilities.
• Reviews departmental guest complaints, ensuring corrective action is taken.
• Controls the suite book to ensure suites and special room blocks are handled correctly.
• Communicates with other departments to ensure proper handling of guests and groups.
• Maintains adequate staffing levels in the Front Desk area by interviewing, selecting, training, scheduling, evaluating, assisting with career development, promoting, disciplining and terminating employees as needed.
• Assists if needed with Central Reservations.
• Maintains a consistent, regular attendance record.
• Ushers as needed by management for events.
• Performs any reasonable request made by management.
• Directly supervises the activities of all Team Members who work in the Front Desk area of the hotel.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Benefits

• competitive wages
• employee perks
• $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more
• free and discounted meals in the Team Dining Room
• paid time off
• holidays gifts and raffles
• discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees