Asst Exec - Housekeeper Ps

Seminole Gaming•Coconut Creek, FL

13d

About The Position

Seminole Casino Coconut Creek offers the market's most fully-integrated, energized, stylish and upscale local's casino experience featuring 2,300 Las Vegas style slots and over 65 live table games such as blackjack, baccarat and poker. Under its roof, the casino has the region's most sought-after steakhouse, NYY Steak, Sorrisi Italian Restaurant and the New York-style 1st Street Deli. Guests can entertain with live music and listen to tunes from the region's top DJs at Legends Lounge, Nectar and Sunset Grill. The Pavilion, a 1,200-seat capacity entertainment venue, has been a home to acts like Tony Orlando, Frank Sinatra Jr., Joan Collins and many more. Open 24/7, 365 days a year, Seminole Casino Coconut Creek is located at the corner of U.S. 441 (State Road 7) and Sample Road at 5550 NW 40 Street in Coconut Creek, Fla. For more information, call 954.977.6700; visit us online at CasinoCoco.com< http://CasinoCoco.com >< http://seminolecoconutcreekcasino.com/ > or facebook.com/seminolecasinocococreek< http://facebook.com/seminolecasinocococreek ><https://www.facebook.com/seminolecasinocococreek> or follow us on Instagram @seminolecasinococonutcreek<https://instagram.com/seminolecasinococonutcreek /> and Twitter @SemCasinoCoCo< http://twitter.com/#!/semcasinococo > OUR COMMITMENT TO SERVICE: We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests. JOB DESCRIPTION: Under the direction of the Executive Housekeeper, the incumbent will provides superior service to guests, including team members. Supervises work activities of Public Space cleaning personnel and cooperates with management team to ensure safe, clean, sanitary, and attractive casino public areas. Inspects work, and investigates complaints regarding service and takes corrective action. Trains team members, monitors supply and equipment use. SERVICE INITIATIVE: Create and ensure a fun-filled, entertaining and exciting environment with the five F’s - Fast, Fun, Friendly, Fresh and Focused Treat Guests with a sense of caring and individuality while effectively identifying their specific needs Inform Supervisor of Guest needs which may require special accommodations Show special recognition of frequent Guests Maintain a safe, clean and comfortable environment for Guests at all times Consistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return Present a neat, clean and well-groomed appearance at all times Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/Guest satisfaction, while maintaining financial responsibility Promote positive public relations and create an enjoyable atmosphere for all Inspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situations Maintain a professional and positive relationship with vendors, Guests and co-workers Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations GENERAL DUTIES: Create and ensure a fun-filled, entertaining and exciting environment with the five F’s – Fast, Fun, Friendly, Fresh and Focused. Handle Team Member and Guest concerns/dissatisfactions and disputes in a timely and professionally to the Team member/Guest satisfaction, while maintaining financial responsibility. Promote positive public relations and create an enjoyable atmosphere for all. Inspect and ensure a clean, safe working environment. Notify appropriate departments to handle deficient situations. Maintain a professional and positive relationship with vendor, Guests and co-workers. Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance. Maintain confidentiality of all Seminole Gaming’s trade secrets and proprietary information including business processes, customer lists, marketing plans and all other confidential information. Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns.

Requirements

Adheres to and enforces all policies and procedures of the Seminole Tribe, Seminole Coconut Creek Casino, and the Public Space departments.
Interacts and cooperates with all other departments to ensure a superior guest experience.
Maintains and tracks expenses of public space while operating department within budgetary limits.
Supervises the work activities of cleaning personnel in terms of production, quality control, and service to guests.
Determines priorities and assigns team member work duties.
Inspects work for conformance to standards of cleanliness and productivity.
Monitors team members for attendance, proper uniforms, hygiene, etc.
Initiates corrective action, including coaching, counseling, and/or discipline.
Issues supplies and equipment.
Takes inventory of stock to ensure adequate supplies.
Investigates complaints regarding cleaning quality or service to guests, and takes corrective action.
Inspects public areas to determine need for repairs to fixtures, furnishings, and equipment, and reports same to Facilities department.
Recommends promotions, transfers, disciplinary action, or dismissals.
Conducts training of new team members, including in-service training on department policies, work procedures, job safety, and technical information.
Demonstrates proper use and maintenance of cleaning equipment.
Attends periodic training seminars to perfect cleaning techniques and procedures, and to enhance supervisory skills.
Records data concerning work assignments, personnel actions, and timekeeping, and prepares periodic reports.
Attends periodic staff meetings to discuss company policies and guest complaints, and makes recommendations to improve service and ensure efficient operation.
Prepares daily reports concerning quality and shift activities.
Performs cleaning duties as needed to maintain cleanliness of public areas.
Responds to emergency situations.
Ability to work flexible schedules, including nights, weekends, and holidays required.
Requirements include high school graduation or equivalent vocational training.
Must have a minimum of three (3) years experience in housekeeping, custodial, or janitorial operations and a minimum of two (2) years progressive supervisory experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write business reports and correspondence.
Ability to effectively present information and respond to questions from groups of team members and the general public.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with unknown variables.
Ability to interpret a variety of instructions (written, oral, diagram, or schedule form).
Ability to set priorities.
While performing the duties of this job, the team member is frequently required to stand, walk, sit, and talk or hear.
The team member is occasionally required to use hands and fingers to handle or feel; to reach with hands and arms; climb or balance; and stoop, kneel, or crouch.
The team member must occasionally lift and/or move up to 40 lbs.
Specific vision abilities required by this job include close vision, distance vision, and color vision.

Responsibilities

Under the direction of the Executive Housekeeper, the incumbent will provides superior service to guests, including team members.
Supervises work activities of Public Space cleaning personnel and cooperates with management team to ensure safe, clean, sanitary, and attractive casino public areas.
Inspects work, and investigates complaints regarding service and takes corrective action.
Trains team members, monitors supply and equipment use.
Create and ensure a fun-filled, entertaining and exciting environment with the five F’s - Fast, Fun, Friendly, Fresh and Focused
Treat Guests with a sense of caring and individuality while effectively identifying their specific needs
Inform Supervisor of Guest needs which may require special accommodations
Show special recognition of frequent Guests
Maintain a safe, clean and comfortable environment for Guests at all times
Consistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return
Present a neat, clean and well-groomed appearance at all times
Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests
Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/Guest satisfaction, while maintaining financial responsibility
Promote positive public relations and create an enjoyable atmosphere for all
Inspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situations
Maintain a professional and positive relationship with vendors, Guests and co-workers
Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns
Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
Handle Team Member and Guest concerns/dissatisfactions and disputes in a timely and professionally to the Team member/Guest satisfaction, while maintaining financial responsibility.
Inspect and ensure a clean, safe working environment.
Notify appropriate departments to handle deficient situations.
Maintain a professional and positive relationship with vendor, Guests and co-workers.
Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance.
Maintain confidentiality of all Seminole Gaming’s trade secrets and proprietary information including business processes, customer lists, marketing plans and all other confidential information.
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns.