Asst Director Guest Services

Hilton Grand Vacations • Saint Augustine, FL

4d

About The Position

Hilton Grand Vacations is now looking for an Asst Director of Guest Services to join the team at Hilton Vacation Club, St. Augustine! Don't miss the chance to apply your hospitality expertise or embark on an exciting career with ample opportunities for growth and advancement.
As an Asst Director of Guest Services, your mission will be to guarantee that every interaction with our esteemed owners and guests is an unforgettable and delightful experience - right from the moment they set foot on the property until they leave. Don't miss out on the opportunity to be a part of a dynamic and passionate team committed to excellence.
Here’s why you will love It here:
Comprehensive health care options, including Health, Dental, and Eye care
Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being.
Numerous learning and advancement opportunities to fuel your professional growth.
The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
Benefit from a company culture that values work-life balance and family-friend
Comprehensive 401(k) program with company match contributions to help secure your financial future.
Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth.
Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being.
As an Asst Director of Guest Services, you will be responsible for driving company success through performing the following tasks to the highest standards:

Requirements

• A minimum of 1 year of supervisory experience in the customer service field required.
• A minimum of 1 year hotel industry experience.
• Demonstrate leadership skills such as integrity, professionalism, and confidentiality.
• A courteous and professional attitude when handling upset guests and difficult situations.
• High school diploma or equivalent.

Nice To Haves

• Possess the knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the essential functions of the job with or without reasonable accommodation.
• Proven ability to respond effectively to sensitive inquiries or complaints.
• Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, etc.
• Interpersonal skills, high level of communication skills, ability to make decisions and lead others.
• Understanding of how Housekeeping and Front Office work together.

Responsibilities

• Optimally handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest satisfaction. Alert management team of potential serious issues.
• Ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
• Check-in arriving guests and check-out departing guests.
• Assist Front Office Manager/Director with managing resort inventory.
• Assist with adjustment in departmental policies and procedures.
• Complete Front Desk accounting transactions including balancing end-of-day shift reports.
• Maintain vital hard copies of paperwork of daily operations, as needed.
• Connect with all required internal departments including PBX, Housekeeping, Engineering, and Security, as needed, via telephone and/or email.
• Ensure all pending arrival information is accurate. Check rates and prepare for upcoming arrival packets with necessary materials and information.
• Complete Front Desk Agent checklist.
• Perform property and room inspections.
• Make recommendations to management regarding development and corrective action plans.
• Carries out any reasonable requests by management.

Benefits

• Comprehensive health care options, including Health, Dental, and Eye care
• Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being.
• Numerous learning and advancement opportunities to fuel your professional growth.
• The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
• Benefit from a company culture that values work-life balance and family-friend
• Comprehensive 401(k) program with company match contributions to help secure your financial future.
• Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth.
• Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED