Asst Guest Services Manager
About The Position
At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career! Job Title: Assistant Guest Services Manager - Exempt Department: Front Office Supervision Exercised: Guest Service Agents and Supervisors Supervision Received: Guest Services Manager, AGM and GM
Requirements
- High school diploma or equivalent required.
- 1–2 years of supervisory experience in hospitality or front office preferred.
- Previous hotel experience required.
- Strong leadership and team-building abilities.
- Excellent customer service and communication skills.
- Strong organizational and multitasking capabilities.
- Ability to problem-solve and make sound decisions independently.
- Proficiency with Property Management Systems (PMS) and Microsoft Office.
Nice To Haves
- Associate or bachelor’s degree preferred.
- 1–2 years of supervisory experience in hospitality or front office preferred.
Responsibilities
- Assist in supervising daily Front Office operations, ensuring smooth check-in/out and overall guest flow.
- Provide coaching, feedback, and ongoing support to Guest Service Agents to maintain service quality.
- Resolve guest concerns promptly and professionally, escalating as needed.
- Assist with scheduling, training, and performance management for front-of-house team members.
- Ensure adherence to company policies, service standards, and safety/security procedures.
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What This Job Offers
Career Level
Manager
Education Level
High school or GED
