Association Site Manager

WPM Real Estate Management•Gaithersburg, MD

22h•Onsite

About The Position

This role provides professional and highly responsive customer service to an assigned property, specifically a condominium association. It involves overseeing and supporting a team dedicated to delivering value-added services to the association.

Requirements

Ability to handle administrative tasks.
Ability to follow instructions.
Demonstrated ability to provide outstanding customer service through polite, responsive performance.
Ability to develop excellent customer relationships while maintaining professionalism.
Excellent verbal and written communication.
Demonstrated ability to assemble a team, assigning tasks and providing timely, constructive performance feedback.
Ability to manage complex team and work schedules.
Demonstrated high work ethic in terms of reporting to work on time, integrity, and trustworthiness.
Ability to work as a member of a high performing team.
High school graduate
At least 2 years On-Site Property Management experience
CMCA Required

Nice To Haves

some college preferred
experience working collaboratively with a volunteer Board, preferably in a condominium association.

Responsibilities

Directs a maintenance technician to support a condominium association.
Serves as on-site point of contact for Board members, unit owners, vendors and other professionals.
Attends monthly Board meetings and updates Board on significant operational issues.
Completes regular walk-throughs of the building and property grounds to insure adherence to proper maintenance standards, organizational bi-laws and rules and regulations.
Directs the work of employees by assigning maintenance requests and following up to ensure safe completion of all work.
Directs the work of vendors contracted with to perform maintenance tasks. Assesses the completion of the tasks with respect to payment for services rendered.
Manages retention of community financial documents, including payroll records. Approves expenditures and invoice payment and processes in a timely manner.
Assists Board in preparation of and adherence to annual operating and capital budgets.
Maintains excellent relationships through responsive communication with residents to optimize their confidence in the community as a clean, safe and well-maintained community. Maintains professional relationships with associates, applicants, visitors and representatives of other companies.
Performs standard supervisory functions including hiring staff, assigning work, and training, providing feedback, disciplining staff, developing staff, and terminating staff.
Maintains property records.
Interprets Governing Documents such as by-laws, rules, regulations, etc., to ensure that all operations conform to expectations.
Performs other duties as required.