Association Program Registrar

YMCA of Metro Atlanta•Atlanta, GA

1d•Onsite

About The Position

As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we’re looking for you to join us as we carry out our mission to positively impact lives and communities across the state. At the Y, we’re an association of like-minded people (staff, volunteers, and members), on the forefront of a movement to ensure that everyone -- especially children -- experience an equal opportunity to reach their full potential. In the course of a year, we provide more than 3,000 children, ages 6 weeks through Pre-K with high-quality literacy and STEAM-infused learning; give 58,000 youth and teens access to sports, aquatics, day and resident camps, teen leadership development programs, and employment opportunities; provide over 200,000 members with programs, services, and facilities to enjoy connection and maintain wellness regardless of age; and engage over 25,000 volunteers and donors from across Atlanta to share in the gift of supporting their communities. NATURE AND SCOPE: Reporting directly to the Chief Program Officer, the Association Program Registrar will serve as the primary point of contact for Association and Branches for program registration management. This position will be responsible for maintaining records and assisting with registration for all youth families and programs.

Requirements

High School Diploma or GED
1+ years of experience working with children in a structured setting
Must be at least 18 years of age
Must have or be able to obtain within the first 30 days of employment First Aid/CPR; must obtain any other certifications required for the position and maintain throughout employment
Must have a good understanding of Microsoft Office and be well-versed in basic computer software
Excellent interpersonal, written, and verbal communication skills
Ability to handle multiple tasks, work independently, solve problems, and possess effective time management skills
Strong customer service skills and personal commitment to service and hospitality
Must pass Bright from the Start (BFTS) background check
Ability to pass a pre-employment background check including Criminal Record check, Drug Screening and motor vehicle record (MVR) according to company policy.
Must be legally eligible to work in the US without current or future sponsorship.

Responsibilities

Support and collaborate with all association branches to provide program registration support, including but not limited to collections, third party pay, CAPS, funding sources, discounts and financial assistance.
In collaboration with branches and finance, responsible for Association third party pay or registration and management process through Traction Rec and vendor software system.
Manage program collections for billing declines and open invoices.
Collect and enter financial assessments, and scholarship information based on the program scale and collaborate with Branch Leadership to meet the needs in the case of extenuating circumstances.
Provide branch program support in collaboration with the Member Service Center team.
Build strong rapport with front-line users of supported systems and program families, developing best in customer service.
Assist and ensure current Traction Rec programs are setup and configuration updates as needed.
Research solutions through internal and external sources and maintain knowledgebase.
Maintain system configuration policies, workflows and standard reports, and provide documentation and expertise as needed.
Provide support to HR for Traction Rec Training to association and branch directors.
Adjust and record scholarships related to special grants.
Manage program accounts for credits, refunds, and adjustments in the system based on program withdrawal and changes with Association direction.
Manage communication with Branch Directors and CAPS recipients including review of application submission, certificate processing, collection of participant attendance, filing records with CAPS and tracking receipts.
Serve as primary point of contact for families regarding payment arrangements and cancellation information.
Provide excellent service to members and program participants over the phone, contributing to member retention.
maintain a professional and organized office environment.