Association Coordinator

Etherio Group•Atlanta, GA

1d•Hybrid

About The Position

ASSOCIATION COORDINATOR GENERAL SUMMARY The Association Coordinator provides support for projects within various functional areas including but not limited to operations, membership, event and registration management. This position reports to Association Director. ESSENTIAL FUNCTIONS Association Management Demonstrate exceptional customer service through timely and professional interactions and attentive detail in handling requests. Provide administrative and project support to the client teams. Support the overall goals and objectives of the associations through additional responsibilities as required. Provide input into client and Association Management operations, processes, procedures, and policies. Membership Handle member inquiries and requests serving as a primary contact for a client’s phone, email, and on-line membership presence. Maintain the membership database and ensure the accuracy of its content. Manage the member renewal and recruitment processes, communications, and reporting. Maintain membership files and ensure all payments are received, processed, and reconciled. Provide membership analytics for board and committees. Support Association Membership Committee. Event and Registration Management Maintain and support web-based event and registration systems. Maintain registration history documentation and compile registration reports for each event. Use association management software to compile invoices and finalize database wrap-up. Support registration efforts prior to and onsite for annual conference. Support association committees dedicated to events. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Etherio retains the right to change or assign other duties to this position. ABOUT ETHERIO At Etherio, we have a purpose that drives all we do: We create meaningful partnerships, experiences, and connections that fuel growth and accelerate success for our clients and those they impact. Every day, we deliver creative, customer-focused solutions for our corporate and association clients - one meeting, event, or membership experience at a time. We recognize that to deliver that experience for our clients, we have to deliver it for our own team members as well. Whether you work in one of our offices or virtually, we're committed to supporting your learning and growth by providing opportunities for partnerships, experiences and connections that will accelerate your own success. Together we live out our core values, celebrate each other’s wins, learn lessons from our failures, and pursue excellence together. Etherio is committed to embracing diversity and inclusion in our hiring practices and in experiences as team members. Etherio is an equal opportunity employer. We believe that the most effective way to invite and retain a diverse workforce is to build an enduring culture of inclusion and belonging. The Firm does not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected].

Requirements

Bachelor's degree in a related field.
Experience with association management systems (AMS), event registration platforms, and/or website content management tools.
2 years of professional experience in customer service and data management.
Strong oral and written communication skills, with proven ability to interact effectively with diverse stakeholders.
Proficiency in Microsoft Office Suite.
Demonstrated expertise in Salesforce for data entry, reporting, and management.
Excellent computer literacy and database management skills, with strong attention to detail and organizational abilities.

Responsibilities

Demonstrate exceptional customer service through timely and professional interactions and attentive detail in handling requests.
Provide administrative and project support to the client teams.
Support the overall goals and objectives of the associations through additional responsibilities as required.
Provide input into client and Association Management operations, processes, procedures, and policies.
Handle member inquiries and requests serving as a primary contact for a client’s phone, email, and on-line membership presence.
Maintain the membership database and ensure the accuracy of its content.
Manage the member renewal and recruitment processes, communications, and reporting.
Maintain membership files and ensure all payments are received, processed, and reconciled.
Provide membership analytics for board and committees.
Support Association Membership Committee.
Maintain and support web-based event and registration systems.
Maintain registration history documentation and compile registration reports for each event.
Use association management software to compile invoices and finalize database wrap-up.
Support registration efforts prior to and onsite for annual conference.
Support association committees dedicated to events.