Associate Vice President for Student Success Services

Fresno State•Fresno, CA

1d•$150,000 - $165,000

About The Position

Under the general direction of the Vice President of Student Affairs and Enrollment Management, the Associate Vice President for Student Success Services is responsible for providing vision and strategic leadership and management to services, initiatives, and programs focused on improving student retention and persistence through to timely degree completion. The incumbent is responsible for the research, development, implementation, coordination, and assessment of student success initiatives in the Division of Student Affairs and Enrollment Management. The AVP works with a team of directors to intentionally provide a broad base of student support programs, services and other opportunities to maximize students' personal development, academic, and career success. The AVP provides leadership and oversight to the following: Educational Opportunity Program, Learning Center (Tutoring Program, Supplemental Instruction, and Academic Coaching), Renaissance Scholars Program, Career Development Center, TRIO Student Support Services Program, TRIO Student Support Services Veterans, Dream Success Center, and other student success initiatives. The AVP participates in or leads cross-divisional initiatives to achieve the University's desired student success goals. The AVP is an innovative leader responsible for designing and leading strategies that support the University's strategic plan and the new CSU Student Success Framework. The incumbent is expected to apply the principles of data-driven decision-making to identify, develop, and implement strategies that yield quantifiable and measurable outcomes. Additionally, the incumbent performs a wide range of executive and high-level academic and operational duties of broad scope and complexity requiring outstanding professional ability, exceptional organizational skills, originality, mature judgment and a thorough knowledge of the academic and organizational structure of the campus. The AVP is a key player in advancing the university's mission to empower students for success.

Requirements

Knowledge of program development, evaluation, budgeting, fiscal management, and human resource management.
Knowledge of the principles and practices of effective leadership, motivation and performance evaluation
Sound knowledge of student development theory and sensitivity to issues and needs of students from low-income, diverse ethnic and cultural backgrounds.
Knowledge of national trends and best practices in student success.
Computer office systems and ability to use technology and software packages (Microsoft Office Suite, Google apps).
Possess leadership qualities including effective motivation, supervision, delegation, planning and assessment skills.
Supervision skills with a proven ability to manage and lead a complex Student Affairs unit.
Provide leadership in the organization, implementation, and evaluation of programs and activities that support the personal and academic development of college students.
Excellent oral and written communication skills.
Demonstrated ability to research, analyze, interpret, evaluate and apply university and CSU rules, regulations and policies.
Conflict resolution skills with ability to analyze situations, identify feasible solutions and present recommendations in a concise, logical and systematic manner.
Exercise sound administrative judgment and initiative in the development of new methods and procedures and in the solution of difficult personnel problems.
Effectively train, mentor and communicate with staff, faculty, students and others.
Exercise logical decision-making and execute impactful improvements.
Use technology to enhance student services and success.
Demonstrated commitment to diversity with ability to foster an inclusive workplace and promote a positive and service-oriented collegial work environment.
Support the mission of the CSU, University, Academic Affairs and Student Affairs and Enrollment Management.
Develop and implement short and long-term plans and initiatives to meet established goals and advance the vision of the university.
Master's degree in a related field.
Minimum five (5) years of progressively responsible experience in higher education administration, student service programs and/or teaching.
Experience with leading a team of managers and student services professionals.
Experience with program development, evaluation, budgeting, fiscal management, and human resource management.

Nice To Haves

A doctorate-related field is preferred.
Experience in higher education with special student support programs and with program development, evaluation, fiscal management, and supervision.
Experience with web-based management systems such as PeopleSoft, Degree Progress Report (DPR), and Bulldog Connect.

Responsibilities

Lead strategic planning and assessment efforts to advance the goals of the Division of Student Affairs and Enrollment Management, the University, and the systemwide Student Success Framework.
Develop and implement comprehensive student success assessment plans that strengthen retention and graduation outcomes. Ensure reporting departments provide measurable, effective services aligned with these plans.
Collaborate with Academic Affairs and key stakeholders to research, design, and implement evidence-based strategies that enhance student achievement, retention, and overall success.
Oversee the effective use of budget allocations to support initiatives that directly enhance student success and academic progress.
Implement innovative approaches to expand student access to high-impact practices that improve course completion, retention, and student success outcomes, both during and after their Fresno State academic journeys.
Lead recommendations provided by the Retention Improvement Committee.