Associate Vice President Conference & Event Services - (Finance & Operations)

Central Piedmont Community College•Charlotte, NC

59d

About The Position

The Associate Vice President Conference & Event Services (AVP) reports to the COO and provides strategic and operational leadership for the College's comprehensive conference, events, and rental enterprise. This includes oversight of the College's conference center operations, summer camps and programs, performing arts facilities rentals, and event planning services for both internal and external clients. The AVP is responsible for optimizing the use of College facilities to enhance reputation, community engagement, and institutional revenue. This leader fosters a culture of hospitality, excellence, and collaboration across all event services and ensures alignment with the College's mission, brand standards, and financial objectives.

Requirements

Bachelor's Degree from an accredited institution and five - seven years of full-time work experience in conference/hospitality/special events sales, marketing and operations.
Direct supervisory experience required.
Demonstrated success in revenue generation, strategic planning, and financial management.
Proven experience managing complex event operations and teams in a fast-paced environment.
Strong communication, negotiation, and relationship-building skills.
Familiarity with event management software and scheduling systems.
Commitment to the College's mission and values, with an emphasis on service, collaboration, and excellence.
Active listening and questioning skills.
Strong sales acumen; ability to make effective sales presentations.
Talent and temperament for prospecting.
Strong follow-up and organizational skills.
Ability to achieve consensus among team members.

Nice To Haves

Master's degree preferred in hospitality management, business administration, higher education administration, or related field.

Responsibilities

Develop and implement a comprehensive strategy for conferences, events, and facility rental operations that maximizes revenue and strengthens the College's visibility and reputation.
Align conference and event services with institutional goals related to enrollment, community engagement, and financial sustainability.
Establish performance metrics, financial targets, and customer satisfaction benchmarks to ensure accountability and continuous improvement.
Partner with Marketing, Advancement, and Academic Affairs to promote the College as a premier destination for conferences, performances, and special events.
Builds a network of contacts within the community through professional organizations and other entities to promote Central Piedmont community College and the Harris Conference Center.
Monitors trends in the meeting market and conference industry.
Provide executive leadership for the operations of the College's conference center, performing arts facilities rentals, and summer programs.
Supervise and support a team of event planners, coordinators, and facility managers responsible for planning and executing internal and external events.
Ensure that events and rentals are executed with excellence, safety, and adherence to College policies and brand standards.
Oversee scheduling systems, contracts, and logistics to optimize facility utilization and customer satisfaction.
Develop and manage an annual operating budget, ensuring financial performance aligns with revenue and expense goals.
Identify new business opportunities and partnerships that expand event revenue and enhance institutional reputation.
Monitor pricing strategies, cost recovery models, and performance metrics to ensure financial viability and growth.
Collaborate with Finance and Operations to ensure proper billing, risk management, and compliance.
Serve as a key liaison across units for campus-wide events including commencements, donor events, and major institutional programs.
Cultivate relationships with community organizations, corporations, and arts groups to promote external use of facilities.
Foster a service-oriented culture focused on responsiveness, professionalism, and customer satisfaction.
Lead, mentor, and develop staff to achieve operational excellence, creativity, and professional growth.
Encourage cross-functional collaboration and staff engagement in continuous improvement initiatives.
Perform other duties as assigned.