Event / Conference Services Manager

Pyramid Global Hospitality

10d•$50,000 - $60,000

About The Position

Shape your years of leadership skills and career experience by being a part of our supportive and collaborative work environment that encourages growth and fosters success. Join as a Conference Services Manager! Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time. Our Vision for our team members: Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination Contribute to our distinctive atmosphere and foster your personal and professional growth An individual committed to creating exceptional guest experiences Be appreciated for what you bring to the team Learn and grow with a company that values its associates The Conference Services Manager plays a vital role in client servicing, inter-departmental communication, and supporting the overall administrative responsibilities of the Catering & Convention Services department.

Requirements

High school diploma or equivalent.
Two years’ hotel/resort experience.
Strong computer skill set with Catering/Events database applications, Property Management Systems, and Microsoft Office programs.
Excellent customer-centric interpersonal and guest service resolution experience.
Pleasant and helpful personality.
Strong organizational and time management skills.
Ability to work under pressure and adjust to flexible schedules.

Responsibilities

Analyze requirements of functions and outline available hotel facilities and services.
Confer with guests and hotel department heads to plan details such as space requirements, time schedules, food service, and décor.
Communicate accurately to operations the details needed to satisfy the contract and client needs.
Prepare for and attend all applicable pre-cons and post-cons.
Arrange for VIP amenities as required.
Check on functions regularly as they are being executed.
Assist with menu planning with culinary team based on customer budget and needs.
Execute guarantee and cut-off policies.
Create, review, and revise rooming lists and VIP lists.
Prepare letters, proposals, BEOs, thank-you notes, etc.
Pre-check room setups prior to group arrival.
Know meeting room set-ups and capabilities.
Know sleeping room configurations and types.
Manage the function book and adjust space to ensure operational efficiency.
Follow up on all turnovers within 24 hours via telephone and within 3 days with written correspondence.
Respond to requests from Meeting Planners immediately.
Maintain price integrity in accordance with established guidelines.
Manage existing accounts throughout the event lifecycle.
Participate in training, community, industry, and professional organizations to maintain visibility and knowledge.
Promote employee empowerment and teamwork.
Demonstrate positive leadership characteristics that inspire employees.
Report on all unsafe conditions immediately.
Complete other duties as assigned by supervisor, including cross-training.