Associate Triage Analyst

Proofpoint•Saipan, MP

22d

About The Position

We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact. The Role People Centric Managed Services (PCMS) is looking for an Associate Triage Analyst to support alert triage and operational checks for supported systems. Proofpoint PCMS is responsible for information protection that provides unmatched visibility into data risk by analyzing content, behavior, and threats from a cloud-native console, stopping data loss while saving time and operational cost. The Associate Triage Analyst (ATA) will be responsible for assisting with the monitoring of events for Proofpoint's PCMS customers and escalating all necessary events to the customers via approved escalation paths. TA’s will assist with reporting in support of internal teams and our customers. Ensure all tasks performed adhere to the company’s ISO 27001 Information Security Management System (ISMS). This includes participation in annual information and network security training and acceptance of spot checks on an ad hoc basis to guarantee that Proofpoint is constantly improving upon the organization’s ISMS. Each member of our team must understand the importance of the ISMS and the subsequent handling of client data.

Requirements

Experience analyzing data from within a large data set
Experience in Customer Service
Experience working or being on a team
Experience with Microsoft Excel, as well as entire Microsoft Office Suite

Responsibilities

Responsible for assisting with the monitoring of events for Proofpoint's PCMS customers.
They will be responsible for escalating all necessary events to the clients via approved escalation paths.
Responsible for assisting customers and internal teams with metrics and reporting from the security platforms
Responsible for assisting with the improvement of monitoring and alerting for Proofpoint PCMS clients.

Benefits

Competitive compensation
Comprehensive benefits
Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities

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