Associate Triage Analyst Intern

Proofpoint•Colorado Springs, CO

About The Position

Proofpoint’s People Centric Managed Services (PCMS) is looking for an Associate Triage Analyst Intern to support alert triage and operational checks for supported systems. Proofpoint PCMS is responsible for information protection that provides unmatched visibility into data risk by analyzing content, behavior, and threats from a cloud-native console, stopping data loss while saving time and operational cost. The Associate Triage Analyst (ATA) will be responsible for assisting with the monitoring of events for Proofpoint's PCMS customers and escalating all necessary events to the customers via approved escalation paths. TA’s will assist with reporting in support of internal teams and our customers. Ensure all tasks performed adhere to the company’s ISO 27001 Information Security Management System (ISMS). This includes participation in annual information and network security training and acceptance of spot checks on an ad hoc basis to guarantee that Proofpoint is constantly improving upon the organization’s ISMS. Each member of our team must understand the importance of the ISMS and the subsequent handling of client data.

Requirements

Experience analyzing data from within a large data set
Experience in Customer Service
Experience working or being on a team
Experience with Microsoft Excel, as well as entire Microsoft Office Suite
Fast Learner and attention to details candidate
Must be able to commit to working June – August 2026
Currently pursuing a bachelor’s degree in related field

Responsibilities

Responsible for assisting with the monitoring of events for Proofpoint's PCMS customers.
They will be responsible for escalating all necessary events to the clients via approved escalation paths.
Responsible for assisting customers and internal teams with metrics and reporting from the security platforms
Responsible for assisting with the improvement of monitoring and alerting for Proofpoint PCMS clients.