Associate, Title Management

First Help Financial • Needham, MA

18h • $22 • Onsite

About The Position

First Help Financial, recently voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new partner to our Servicing Operations department to accommodate our remarkable growth! What you bring: Your responsibilities include but are not limited to: Manage daily title releases Manage records of all car titles Process outgoing mail Enter VIN numbers into our database Manage and organize all paperwork, check for completeness (signatures, verify VIN, etc.) Scanning and filing of documents Manage the title requests process for custodians Provide administrative support to management, vendors, and staff as needed Daily outbound calls to dealership and customers for payoff and title information Daily inbound calls on the title department’s direct line, addressing inquiries and resolving title-related issues What you bring: High school diploma/GED equivalent 1+ years of Administrative, Office Administrator, Clerk, Data entry, and/or Customer Service experience Passion for working independently to achieve your goals Positive “can do” attitude Prior Excel experience Ability to multitask Detail Oriented Excellent communication skills

Requirements

• High school diploma/GED equivalent
• 1+ years of Administrative, Office Administrator, Clerk, Data entry, and/or Customer Service experience
• Passion for working independently to achieve your goals
• Positive “can do” attitude
• Prior Excel experience
• Ability to multitask
• Detail Oriented
• Excellent communication skills

Responsibilities

• Manage daily title releases
• Manage records of all car titles
• Process outgoing mail
• Enter VIN numbers into our database
• Manage and organize all paperwork, check for completeness (signatures, verify VIN, etc.)
• Scanning and filing of documents
• Manage the title requests process for custodians
• Provide administrative support to management, vendors, and staff as needed
• Daily outbound calls to dealership and customers for payoff and title information
• Daily inbound calls on the title department’s direct line, addressing inquiries and resolving title-related issues

Benefits

• Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.
• Diversity and Inclusion FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities. We will make accommodations when interviewing anyone with special needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees