Associate Territory Sales Manager

Hanover Insurance Group, Inc.•Nashville, TN

29d

About The Position

Our Personal Lines Sales team is seeking an Associate Territory Sales Manager/Sales Support to work in Nashville, TN. This is a full-time/exempt role. POSITION OVERVIEW: Partner with the Territory Sales Manager in the coordination and execution of agency prospecting, agency on boarding, agency training, and meeting set up, and agency marketing designed to improve agency satisfaction, CSR loyalty and engagement. Provide the CSR/Agency with training on all Hanover systems including billing and POS. Work closely with the TSM's to improve new business results and increase conversion rates on consolidations. Responds to agent service questions and coordinate in resolving problems with Underwriting and First Contact. Travel with, and sometime without the TSM (s) within assigned territory to meet with CSR/Agents.

Requirements

Bachelor's degree or equivalent experience
Typically 2 to 5 years of work experience
P&C knowledge preferred
Dedicated to meeting the expectations and requirements of internal and external customers
Makes decisions in an informed, confident and timely manner
Maintains constructive working relationships despite differing perspectives
Strong organizational and time management skills
Ability to negotiate skillfully, effectively influence and persuade other
Considers the perspectives of others and gives them credibility
Demonstrates strong written and verbal communication skills, specifically, strong at formally and informally presenting to others. Promotes and facilitates free and open communication.
Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
Easily adapts to new or different changing situations, requirements or priorities.
Demonstrates product knowledge of both Company and industry P&C, products
Cultivates an environment of teamwork and collaboration
Computer experience (MS Office, excel, word, etc.)
Excellent computer skills, including MS Office, TAP and POS
Ability to travel. (Travel estimated at 50 to 70% of time).

Responsibilities

Develop and execute a training/onboarding plan for all new appointments within the assigned territory, so that new agents are issuing Hanover policies within first month of appointment.
Execute and manage marketing campaigns for TSMs if needed
Provide consolidation support such as: scheduling and facilitating kick-off meetings, developing timelines, ensuring timelines are adhered to by agency, ensuring all declaration pages are pulled from the Agency in an agreed upon amount of time and participating in developing profitable growth through book rolls within existing and new independent agencies, Reviewing spreadsheet with agency and secure monthly issue order.
Gather competitive intelligence data and drive understanding of competitors within the department
Complete quotes for book rolls, (fast Starts, Competitiveness check).
Create and distribute agency level communication for agents to include newsletters, web based messages, and other relevant forms of communication.
Serve as a project leader to develop specific agency marketing plans for agencies upon request.
Provides training to reengage existing CSR/Agents on Hanover Systems
Provide sales focused training for groups of agents as needed
Educate and train agency staff on Hanover product suite/capabilities
Prepare for and execute statewide agency meetings
Provide customer service to agencies on any questions related to Hanover capabilities; process issues, resolving problems, etc.
Work with the TSM to create and deliver sales presentations
Work with the agencies on any questions related to Hanover capabilities, book-roll process, quoting Hanover policies, and resolving problems, etc.
Manage agency compliance with Company business processes
May directly manage a small group of agents requiring maintenance support.