Associate Technology Systems Specialist

Sanford Health•Marshfield, WI

2d•Onsite

About The Position

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Title: Associate Technology Systems Specialist Cost Center: 101651155 IS-Workplace Svcs Scheduled Weekly Hours: 8 Employee Type: Casual Work Shift: Casual; variable shifts (United States of America) Job Description: Job Description Summary JOB SUMMARY Build and maintain trust in Sanford being an industry leader in service and technology, while utilizing communication, training and problem-solving skills to meet the technology needs of our guests and employees. Requires general networking, unified communications, and technology systems support and knowledge of commonly used concepts, practices and procedures within the technology field. Approach customers with knowledge, empathy, tech-savviness and happiness that provides an experience second to none. Duties to include: consistent interaction with our customers (team members, patients, families and other guests of Sanford, troubleshoot company owned and personal devices, replace company owned devices when necessary, and help customers with best practices and productivity tips. Must have a passion for providing excellent customer service that goes above and beyond expectations of their audience. Ability to communicate across all generations, functions, settings, regions, and levels within the organization to meet the needs of customers. Position requires on-site support in multiple clinical and non-clinical departments and facilities including patient rooms, emergency department, and other patient care areas. Technical knowledge includes support of technology devices or software packages that are unique to an individual or a department's needs, while also maintaining Sanford technology standards. Must learn and maintain specific hardware/software knowledge. Knowledge of the configuration and maintenance of personal computers and related operating systems and applications. Ability to work with multiple departments and facilities in providing necessary support and installation and troubleshooting of hardware and software standards. Demonstrated ability to problem solve and communicate. Must be knowledgeable in the latest mobile and end-user computing technologies. Assist in training and educating customers. Build lasting relationships with customers, and understand their situations, needs, work styles, challenges and satisfiers. Must have a motivation to learn, an aptitude for acquiring new skills, & be personally accountable. JOB QUALIFICATIONS EDUCATION/EXPERIENCE For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: None Preferred/Optional: Associate's degree in computer related field preferred. CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: Valid Driver’s License required. Must maintain a good driving record. Preferred/Optional: None Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first. Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program . Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Requirements

Valid Driver’s License required
Must maintain a good driving record

Nice To Haves

Associate's degree in computer related field preferred

Responsibilities

Build and maintain trust in Sanford being an industry leader in service and technology
Utilize communication, training and problem-solving skills to meet the technology needs of our guests and employees
Requires general networking, unified communications, and technology systems support
Knowledge of commonly used concepts, practices and procedures within the technology field
Approach customers with knowledge, empathy, tech-savviness and happiness
Consistent interaction with our customers (team members, patients, families and other guests of Sanford
Troubleshoot company owned and personal devices
Replace company owned devices when necessary
Help customers with best practices and productivity tips
Provide excellent customer service that goes above and beyond expectations of their audience
Communicate across all generations, functions, settings, regions, and levels within the organization to meet the needs of customers
Provide on-site support in multiple clinical and non-clinical departments and facilities including patient rooms, emergency department, and other patient care areas
Support of technology devices or software packages that are unique to an individual or a department's needs, while also maintaining Sanford technology standards
Learn and maintain specific hardware/software knowledge
Knowledge of the configuration and maintenance of personal computers and related operating systems and applications
Work with multiple departments and facilities in providing necessary support and installation and troubleshooting of hardware and software standards
Problem solve and communicate
Knowledgeable in the latest mobile and end-user computing technologies
Assist in training and educating customers
Build lasting relationships with customers, and understand their situations, needs, work styles, challenges and satisfiers
Motivation to learn, an aptitude for acquiring new skills, & be personally accountable