Associate Technology Implementation Consultant

Wolters Kluwer•Madison, WI

1d•Hybrid

About The Position

Associate Technology Implementation Consultant – Application Specialist What makes this fun? If you are the type of individual that likes to make a difference, this role is 100% for you! As the Associate Technology Implementation Consultant, you work closely with our internal and external clients on the implementation and training for our products. This involves configuring and modifying applications using established guidelines to integrate with client workflow and providing application training. You are part of a unit that is involved with ensuring customer safety, as one example, and you do this as you are working on applications within clinical surveillance and pharmacy compliance. You will be forming relationships with customers, working in implementation, and keeping customers excited about adding efficiencies. Take pride in being the subject matter expert in front of customers! Some of the things you will develop, work on and be responsible for: Under limited supervision, configure and modify applications to integrate with client workflow using established guidelines Coordinate and facilitate external training for new and existing clients Communicate to clients the status of implementation issues being addressed Using Salesforce, document progress on projects Troubleshoot client issues related to network, security, performance, database, or other issues Escalate issues or implementations that require assistance to Customer Success or Leadership as needed Perform data mapping from the client's system(s) Maintain deadline and turnaround time for work as set by Leadership Provide development of training resources and materials as requested Assist in the development of team processes and procedures to streamline and increase efficiency Act as an advocate for our applications and a trusted adviser to external clients Act as a resource to the Leadership team and other internal teams on special projects Deliver training and/or webinars to internal and external clients The experience we look forward to you having: Bachelor’s Degree or equivalent relevant experience Minimum 1 year working in a client-facing or consulting role or other equivalent experience Ability to prioritize multiple tasks in a fast-paced, team environment Excellent planning, organization, prioritization, and time managements skills Excellent creative thinking, interpretation, decision-making, and problem-solving skill Experience with MS Office products, professional presence and communication skills, extremely reliable, hard worker and takes initiative Ability to prioritize multiple tasks in a fast-paced, team environment Effective interpersonal and communication skills with an ability to maintain positive working relationships The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. The specific requirements may differ due to local or regional differences. Key Responsibilities: Under limited supervision, configure and modify applications to integrate with client workflow using established guidelines Provide remote training to customers on application functionality Perform routine configurations and application modifications to integrate with client workflow using established guidelines Troubleshoot client issues related to network, security, performance, database or other issues Enter time and thoroughly track implementation project status changes Perform data entry of customer information into proprietary applications Assist in the development of team processes and procedures to increase efficiency NOTE: This is a hybrid position that requires eight days a month in office at a specified Wolters Kluwer location. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $47,600.00 - $81,250.00 USD Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

Requirements

Bachelor’s Degree or equivalent relevant experience
Minimum 1 year working in a client-facing or consulting role or other equivalent experience
Ability to prioritize multiple tasks in a fast-paced, team environment
Excellent planning, organization, prioritization, and time managements skills
Excellent creative thinking, interpretation, decision-making, and problem-solving skill
Experience with MS Office products, professional presence and communication skills, extremely reliable, hard worker and takes initiative
Ability to prioritize multiple tasks in a fast-paced, team environment
Effective interpersonal and communication skills with an ability to maintain positive working relationships

Responsibilities

Under limited supervision, configure and modify applications to integrate with client workflow using established guidelines
Coordinate and facilitate external training for new and existing clients
Communicate to clients the status of implementation issues being addressed
Using Salesforce, document progress on projects
Troubleshoot client issues related to network, security, performance, database, or other issues
Escalate issues or implementations that require assistance to Customer Success or Leadership as needed
Perform data mapping from the client's system(s)
Maintain deadline and turnaround time for work as set by Leadership
Provide development of training resources and materials as requested
Assist in the development of team processes and procedures to streamline and increase efficiency
Act as an advocate for our applications and a trusted adviser to external clients
Act as a resource to the Leadership team and other internal teams on special projects
Deliver training and/or webinars to internal and external clients
Provide remote training to customers on application functionality
Perform routine configurations and application modifications to integrate with client workflow using established guidelines
Enter time and thoroughly track implementation project status changes
Perform data entry of customer information into proprietary applications
Assist in the development of team processes and procedures to increase efficiency