Associate Technical Support Analyst

Jobs for Humanity • Chicago, IL

21h • Hybrid

About The Position

The Associate Technical Support Analyst plays a critical role in delivering high-touch, white-glove technical support to senior leadership and key stakeholders across the organization. This position is responsible for ensuring a seamless, secure, and highly reliable technology experience for executives in office environments, remote work settings, and during travel. The role requires a highly professional IT support specialist with strong technical troubleshooting skills, exceptional communication abilities, and a proactive service mindset. The Associate Technical Support Analyst operates in fast-paced and high-visibility environments where discretion, responsiveness, and technical precision are essential. Working as part of the Executive IT Support team, this individual collaborates closely with infrastructure, security, and enterprise technology teams to resolve issues efficiently while maintaining the highest levels of service quality and confidentiality. The role also supports executive meetings, presentations, and corporate events by ensuring technology systems function flawlessly.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 2–5 years of experience in IT support, help desk operations, or executive technical support.
• Experience supporting Windows and macOS operating systems.
• Strong troubleshooting skills across hardware, operating systems, networking, and enterprise software.
• Experience supporting collaboration platforms such as Microsoft Teams, Zoom, or similar tools.
• Knowledge of mobile device management (MDM) and endpoint management platforms.
• Excellent written and verbal communication skills with the ability to interact professionally with senior leadership.
• Demonstrated ability to manage multiple priorities in fast-paced environments.
• Strong attention to detail and commitment to delivering exceptional customer service.

Nice To Haves

• Experience supporting executive leadership or VIP technology environments.
• Familiarity with enterprise identity and access management systems.
• Knowledge of endpoint management tools such as Microsoft Intune, Jamf, or similar platforms.
• Experience supporting audio-visual systems and conference room technologies.
• Industry certifications such as CompTIA A+, Network+, or Microsoft certifications.

Responsibilities

• Provide high-touch, white-glove technical support for executives, senior leaders, and VIP stakeholders.
• Deliver rapid troubleshooting and resolution of hardware, software, network, and collaboration tool issues.
• Support executives across multiple environments including corporate offices, remote work locations, and travel scenarios.
• Configure, deploy, and maintain executive devices including laptops, mobile devices, tablets, and peripherals.
• Ensure seamless connectivity to enterprise systems, secure networks, and collaboration platforms.
• Install, configure, and maintain Windows and macOS workstations, mobile devices, and related technologies.
• Perform device imaging, provisioning, updates, and lifecycle management.
• Manage endpoint configurations, patches, and security policies in accordance with organizational standards.
• Troubleshoot issues related to operating systems, productivity tools, conferencing platforms, and enterprise applications.
• Provide on-site or remote support for executive meetings, board meetings, and high-profile events.
• Prepare conference rooms, audio-visual systems, and collaboration technologies to ensure flawless presentations.
• Troubleshoot live technical issues during meetings and presentations with minimal disruption.
• Coordinate with corporate events teams and AV specialists to support executive-level functions.
• Respond to service requests and incidents with a strong sense of urgency and professionalism.
• Document technical issues, troubleshooting steps, and resolutions within the IT service management system.
• Escalate complex issues to specialized IT teams while maintaining ownership and communication with stakeholders.
• Monitor recurring issues and proactively recommend long-term solutions.
• Maintain strict adherence to corporate security standards and best practices.
• Support secure device configurations, encryption, and authentication protocols.
• Handle sensitive information with a high degree of discretion and confidentiality.
• Partner with cybersecurity teams to ensure executive systems remain protected against emerging threats.
• Work closely with enterprise IT teams including infrastructure, networking, cybersecurity, and applications.
• Collaborate with facilities, events teams, and executive assistants to coordinate technology support needs.
• Participate in IT projects related to workplace technology improvements and executive support services.

Benefits

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• Recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• WellnessLine
• thousands of Agreements and Discounts
• Scholarship programs for your children
• Aid Plans for different moments of life

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level