Associate Tech Support Analyst
About The Position
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary: Field Service technicians provide on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT.
Requirements
- High School Diploma/GED (or higher)
- 1+ years of prior experience supporting PCs and printers
- 1+ years of experience with Microsoft Windows and Office, or Active Directory
- Access to reliable transportation and valid US driver’s license
Nice To Haves
- Bachelor’s Degree
- A+, Comp TIA and / or MCSA Certification
Responsibilities
- Manage day-to-day IT support operations at clinical locations using the current Reliant ticketing system which also includes traveling on site to clinics
- Provide white gloves services for end-user experience - such as onboarding, technical installation of hardware, answering technical questions and following up with users. Provide timely and accurate support to the user community
- IT Support for any escalations from a clinical location
- Diagnose, troubleshoot, and resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), and network configuration; replacing parts as required
- Adapt to new technologies, process new information and help customers through technological changes. Improves and implements procedures as needed and/or assigned
- Provide excellent customer service
Benefits
- a comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
