Associate Tech Support Analyst

UnitedHealth Group • San Antonio, TX

119d • $28 - $50 • Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Requirements

• High School Diploma/GED (or higher)
• 1+ years of experience as a Desktop Support Technician
• 1+ years of experience with PC operating systems
• 1+ years of experience in customer service role
• 1+ years of Technology Support experience
• 1+ years of experience with MS Office (including Outlook, Word, Excel and PowerPoint)
• Access to reliable transportation & valid US driver's license
• Must be able to lift to 50 pounds of computers or other IT equipment

Responsibilities

• Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers
• Use AI tools such as Copilot to aide in troubleshooting as well as day to day meeting recaps and email generation
• Use remote control tools to assist off-site users when needed
• Configure, deliver, and install new computers and peripherals for new hires
• Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system
• Prioritize workload based on service level agreements
• Act as a technical resource to others to resolve problems or issues
• Anticipate customer needs and proactively identify solutions
• Plan, prioritize, organize and complete work to meet established objectives
• Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks
• Evaluate emerging trends to drive continuous improvement and strategic innovation

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED