Associate Tech Support Analyst
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About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The position takes direct calls from Radiology customers and provides support of Optum PACS to our contracted customers. The position is specifically located in the US as required for supporting our government customers. Currently, we achieve a 44% first-day closure rate for government customer complaints. Our objective key result (OKR) is to improve this to a 60% closure rate. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.
