Associate Systems Management Analyst (Windows Server OS)

UnitedHealth Group Inc.•La Crosse, WI

40d•$28 - $50•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

High School Diploma/GED (or higher)
2+ years of experience as a Network Technology Support or Systems Administrator (DNS, Active Directory, SSCM/ Orchestrator or Similar)
2+ years of experience with Microsoft Software Suite skills
2+ years of experience with Windows Server Operating Systems
2+ years of experience Troubleshooting complex technology issues
United States citizenship is required for this position
Must be able to obtain and maintain a suitability or determination of eligibility for a Confidential / Secret or top-secret security clearance
Able to participate in on-call rotation

Nice To Haves

Working experience with Windows servers (2016 / 2019 / 2022), Active Directory and Networking
Working experience with Group Policies, IIS, Terminal Services, VMWare, Azure and VDI
Experience in supporting daily IT operations, Server OS, Backup technology and Virtual environments (VMware)
Experience working with software installation/upgrading procedures
Working experience with automation tools such as SCCM and Orchestrator
Working experience and knowledge of Infrastructure as Code
Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
Certifications on related Microsoft, Cisco, VMWare and other Technologies
ITIL or other ITSM framework certification
DOD/VA/Military Experience
DOD/VA/Military Clearances
National Career Readiness Certificate
Ability to work independently or as part of a team
Analytical and logical demonstrating strong a troubleshooting skillset
Excellent teamwork skills and demonstrated ability to work independently
Organizational skills, project and time management, as well as follow through and attention to detail
Analytical and troubleshooting skills
Comfortable working in a high pressure operational environment running business/mission critical software and hardware
All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Responsibilities

Act as Initial technical resource for team to resolve problems and issues
Assist to deploy, maintain and manage servers and supporting infrastructure
Assist in maintaining centralized documentation of IT infrastructure information, including hardware/software licensing, environment diagrams, SOPs and work instructions
Assist in maintaining supported systems throughout their lifecycle
Follow all escalation procedures according to service level agreement
Provide an accurate record of work in request / incident management tracking tools
Coordinate and monitor troubleshooting to isolate and diagnose common system problems; document system events to ensure continuous functioning. Recommend course of action and implements as approved
Utilizes Change Control process when scheduling maintenance for OptumServe's environments
Maintain system inventory through centralized management database and tools
Perform / Assist in root cause analysis in post system-failure situations
Evaluate processes and procedures for opportunities of improvement
Perform general system configuration, backups, maintenance, and optimization of network infrastructure
Respond to and resolve support requests
Ensure the maintenance and accuracy of Network Services documentation
Assist in executing technology assessments, evaluations, and recommendations of products and services to achieve and maintain OptumServe' s information security compliance requirements, and ensure proper implementation of products to adhere to required security standards
Assess risks when making changes to IT environments
Participate in on-call rotation
Assists in other duties as needed and directed