Associate Systems Engineer

City of Philadelphia • Philadelphia, PA

5d • $65,000 - $80,000

About The Position

The Associate Systems Engineer is a junior level position responsible for maintaining, testing, and analyzing City platform services to enable departments and agencies to be productive and meet strategic goals. In this role they will provide operational support for information technology systems, with a particular focus on critical City platforms such as email and collaboration applications from the Microsoft suite. As a member of the Platform Engineering team, this individual will respond to requests and problems directed to the team and administer core services. They may work in on-premises systems, cloud technologies, or both. This position works primarily with Windows, Active Directory, Azure AD, Office365, PowerShell, and other Microsoft technologies along with a few other key platforms used throughout the City.

Requirements

• Experience managing complex systems and servers in an enterprise-level environment.
• Understanding of Windows operating systems, Active Directory, and the Microsoft technology landscape.
• Strong written and oral communication skills, including being able to present ideas in user-friendly, business-friendly and technical language.
• Honed interpersonal skills with a focus on building rapports, listening to clients, and asking quality questions.
• Competence and confidence in customer service skills, including troubleshooting, de-escalation, discussing issues, and providing options for requests and resolutions for issues.
• Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems.
• Ability to build effective relationships and strong commitment to working collegially and collaboratively with clients and colleagues at all levels in a diverse and distributed environment.
• Ability to use a City-provided computer and other office equipment, including related software and email, calendar, collaboration tools.
• You must be able to pass an FBI background check and pass related trainings and coursework during onboarding.
• The successful candidate must be a city of Philadelphia resident within six months of hire

Nice To Haves

• Experience in at least one scripting language, PowerShell preferred.
• Experience with PowerBi and DataVerse a plus.
• Familiarity with Windows Server and Linux Oses preferred.
• Knowledge of virtual environments (Hyper V, Azure HCI, vSphere, AWS) desired but not required.
• Understanding of cloud technologies.
• Familiarity with monitoring systems, automation software, and/or scripting environments.
• Experience in state or local government or similar. Experience with nonprofit or education environments may be applicable.

Responsibilities

• Handles tickets assigned by team members or grabbed from the team queue.
• Excellent customer service in working with clients and end-users on tickets, incidents, problems, requirements gathering, and reviews.
• Active participation in all team meetings, including but not limited to stand-ups, knowledge transfers, ticket crushes, bridges and go-lives, incidents and outages, and planning sessions.
• Fosters and maintains relationships with systems and technician staff across the City’s IT community.
• Champions team initiatives, SOPs, and best practices with City staff.
• Provides on-call support on rotation with team for major incidents and outages.
• Joins project teams primarily in a supporting role, with opportunities for growth and technical leadership.
• Creates, shares, and updates regularly automation scripts and automations in the ITSM tool related to job functions and tasks.
• Actively participates in the use, updating, and auditing of the SOP document library the team keeps.
• Routinely utilizes available LMS courses and trainings, as well as personal practices, to stay on the cutting edge of technology and best practices.
• Completes other duties as assigned by manager or technical team lead.

Benefits

• We are a Public Service Loan Forgiveness Program qualified employer
• 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
• We offer Comprehensive health coverage for employees and their eligible dependents
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees