Associate Systems Administrator - Long Island

Rockstar Games•New York, NY

7d•Onsite

About The Position

At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar is on the lookout for an organized and proactive Associate Systems Administrator to provide first line support to our busy development studio. This position is responsible for providing IT support and assistance to all members of the studio, ranging from troubleshooting/resolving user issues to upgrading PC hardware/software. The successful candidate will not only be a quick learner, but also show the ability to work as part of a team and feel equally confident in an unsupervised environment. This is a full-time, in-office position based out of Rockstar’s performance capture studio in Bethpage, Long Island. WHAT WE DO The Rockstar Games Desktop Support Team provide desktop hardware and software support to the studio, including installation, maintenance and purchasing. Our main goal is to give the highest level of service to ensure minimal downtime for the end user. Our team are very security oriented with a drive for protecting company IP. We are environmentally aware ensuring we recycle as much used equipment as possible.

Requirements

1+ year of professional IT or equivalent experience.
Strong verbal and written communication skills to assist our remote workforce.
Thorough understanding of Microsoft Windows 11 Professional and Enterprise.
Experience with Office 365.
Basic knowledge of Active Directory.
Ability to install, upgrade, and maintain PC workstation hardware.
Strong focus on customer service and user experience.
Willing to be flexible on schedules with regards to shift patterns.
Ability to be on-call to cover out of hours support for the studio at busy periods.

Nice To Haves

Experience with computer gaming hardware and consoles.
Experience with live-streaming hardware and software.
Knowledge of Ubuntu Linux and Apple OSX.
Knowledge of Avid products and systems.
Exposure to or experience supporting systems used in a motion capture stage or real-time production environment.

Responsibilities

Provide first line technical support to employees across the organization.
Troubleshoot hardware and software issues both remotely and in-person.
Build, deploy, and configure PCs and development consoles for new/existing employees.
Upgrade software using Microsoft SCCM, Microsoft Intune and Puppet.
Upgrade hardware and peripherals as required by the development teams.
Maintain asset inventory, including regular physical stock checks.
Document and maintain accurate installation and procedure guides.
Follow detailed project work (e.g., desk moves, inventory control) provided by more senior team members in measurable steps.
Deploy and troubleshoot mobile iOS devices, both in person and remotely.

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