Associate, Systems Administrator

Scale Computing

2d•Hybrid

About The Position

The Systems Administrator at Scale Computing works closely with the IT Manager to manage and enhance the organization’s IT systems and infrastructure. This full-time, in-office role focuses on maintaining system reliability, providing technical expertise, and supporting critical IT operations. The ideal candidate is a proactive problem-solver who thrives in dynamic environments, demonstrates strong organizational skills, and is committed to delivering exceptional in-office IT support. This role ensures seamless daily operations by addressing technical challenges, managing internal systems, and supporting employees with their IT needs. It requires a solutions-oriented mindset, attention to detail, and a collaborative approach to maintaining a reliable and efficient IT environment.

Requirements

Expertise in administering Linux, Windows, and macOS systems.
Proven ability to lead and organize tasks within a team-oriented environment.
Exceptional problem-solving and troubleshooting skills to address complex IT issues efficiently.
Demonstrates a commitment to consistency, accuracy, and quality in all tasks.
Flexibility to accommodate work hours as needed to support internal operations.
Willingness to pursue and maintain relevant industry certifications to enhance technical expertise.
Familiarity with compliance frameworks such as PCI, ensuring adherence to security standards.
Strong written and verbal communication skills for effective interaction with employees and stakeholders.
Associate degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
1-2 years of experience in system administration, with basic knowledge of Linux, Windows, and macOS environments.
Understanding of network basics, including LAN/WAN and experience working with switches, routers, or firewalls.
Familiarity with IT security fundamentals and compliance best practices.
Strong organizational and problem-solving skills, with the ability to assist in small projects or team tasks.
Eagerness to learn and develop skills in a hands-on IT role with mentorship opportunities.

Nice To Haves

Certifications related to system administration, such as CompTIA Security+, Network+, or Microsoft Certified Systems Administrator (MCSA).
Experience with system administration tools and platforms like JumpCloud, Jira/Confluence, MFA systems, and Web APIs.
Foundational scripting skills in Python or BASH to assist with automating administrative tasks.
Familiarity with managing Windows Server environments, including Active Directory and Group Policy.
Basic understanding of cloud infrastructure (AWS, Azure, or Google Cloud) in a system administration context.
Knowledge of IT security principles and experience with tools or certifications like CEH or CompTIA Security+.
Interest in streamlining and automating recurring system administration processes to enhance efficiency.
Familiarity with compliance frameworks such as HIPAA, CIS Controls, or similar standards is a plus.

Responsibilities

Employee Support: Provide in-office IT assistance, including onboarding/offboarding, workstation and peripheral setup, and troubleshooting issues.
Equipment Maintenance: Oversee and maintain common-use equipment such as conference room technology.
Infrastructure Management: Manage core platforms including JumpCloud, Dialpad, Confluence, Jira, Google Workspace, email systems, and security systems.
System Administration: Ensure high system performance through monitoring, patching, troubleshooting, and user account management.
Security & Compliance: Maintain security protocols, enforce policies, and ensure compliance with industry standards.
Documentation: Maintain detailed records of system configurations, standard procedures, and technical reports.