Associate Systems Administrator - IT Asset Management

FERGUSON•Newport News, VA

1d•Onsite

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. We are seeking a proactive and tech-savvy Associate System Administrator to join our IT team. This role focuses on supporting and managing end-user device solutions, maintaining IT systems, and delivering responsive technical support across the organization. A key component of this role includes hands-on experience managing the Asset Room, ensuring accurate inventory tracking, secure handling of hardware, and efficient provisioning workflows. The ideal candidate will be meticulous and capable of maintaining high standards in asset accountability and lifecycle management. Location: This is a full-time, on-site position based at our Newport News, VA headquarters. The role requires presence in the office five days a week.

Requirements

Minimum of 1 year experience in IT asset management, including tracking hardware/software inventory and lifecycle documentation.
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field — or equivalent hands-on experience.
Experience with inventory systems and asset tracking tools.
Experience within help desk environments.
Strong understanding of Windows and macOS environments.
Familiarity with mobile device management platforms, especially Microsoft Intune.
Excellent organizational, communication, and problem-solving skills.

Responsibilities

Manage Asset Room operations, including inventory control, device check-in/check-out, and coordination with procurement and disposal processes.
Maintain accurate records of hardware assets, including serial numbers, warranty status, and lifecycle stages.
Implement secure handling protocols for sensitive equipment and ensure compliance with company asset management policies.
Receive, label, and store new equipment in the Asset Room.
Conduct regular audits of Asset Room inventory and reconcile discrepancies with asset tracking systems.
Support onboarding and offboarding processes by provisioning and reclaiming hardware assets efficiently.
Provide first-line technical support for desktops, laptops, tablets, and mobile devices (Windows, macOS, iOS, Android).
Assist with provisioning, configuration, deployment, and lifecycle management of endpoint devices using Microsoft Intune or equivalent MDM platforms.
Maintain compliance with device security standards including encryption, access controls, and endpoint protection.
Administer user accounts, security groups, and permissions within Active Directory and Microsoft 365.
Solve hardware, software, and network connectivity issues.
Monitor and respond to support tickets, ensuring timely resolution and detailed documentation.
Support IT infrastructure projects such as hardware refreshes, OS upgrades, and technology rollouts.