Associate Supervisor

Savers / Value Village•Jersey City, NJ

8d•$20 - $24•Remote

About The Position

The GreenDrop Associate Manager role is critical to our success and helps to ensure that we reach our goal of providing exceptional service to our donors each day. This highly self-motivated individual will lead by example and demonstrate our Company's core values as well as respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to lead and manage effective teams and lead within a team environment
Demonstrate customer service skills
Ability to identify problems and recommend solutions
Attention to cleanliness, organization and detail
Reliable transportation and commitment to attendance and punctuality
Honesty and integrity
Ability to communicate orally and in writing and possess excellent verbal and written communication skills
Ability to set priorities, meet deadlines and multi-task with minimal supervision
Ability to work independently or as part of a team
Ability to maintain confidentiality of all information
Basic math skills
Working knowledge of Microsoft Office including Word, Excel, and Outlook.
Willing and able to work a flexible schedule as position dictates
Satisfactory pass physical and background exams
Clean driving record
Ability to work within Saver’s culture
High school degree or equivalent
Minimum of 2 years in a supervisory customer service role leading 10 or more team members
Reaching overhead 30% of time
Pushing and pulling 65% of time
Standing 100% of time
Bending and crouching 60% of time
Repetitive use of hands 70% of time
Grasping items with hands 80% of time
Lifting and carrying 50 lbs
Must be able to travel between 20-30 sites on a regular basis within geographic territory as well as assist in neighboring territories when needed
Car travel within their territory continuously
May be asked to travel to outside territories that travel by air within the United States

Responsibilities

Train and coach the Associate Manager in Training role, new team members, as well as existing team members on all company policies and procedures
Responsible for actively engaging in the field with direct oversite to 20 to 30 sites on a regular basis
Responsible for all direct report functionality of an Area Manager which includes hiring, coaching, counseling, firing duties, tracking time, and any other people management/development needs
Support Area Manager by reviewing applications, conducting interviews, selection of talent, and completing onboarding activities
Manage supplies, assets, and all maintenance requests at each site
Ensures timely requests of all pickups are communicated
Independently and collaboratively interacts with donors while exercising good judgment,
Maintains a positive and optimistic disposition, and demonstrating a successful customer focused mindset
Able to work independently without supervision and hold a high level of integrity and independent decision making
Builds a culture of customer service by providing donors with friendly, helpful, and efficient service in every interaction i.e., impeccable donor/customer interactions, appropriately representing the GreenDrop brand while in uniform
Assists donors and truck drivers with donated merchandise, including unloading donations from vehicles; treats donated items respectfully; communicates the company’s nonprofit relationship; and invites donors to “come back again” and to encourage their family and friends to do the same.
Work efficiently and call for additional assistance as needed.
Follows standards in place to protect Team Members and donors to provide a safe environment to work which includes but is not limited to, picking up loose items on the floor, cleaning up breakages or spills, cleaning and disinfecting to required standards, and following product safety guidelines
Takes responsibility for reporting any hazard or injury to management
Wear tablet holder while recording donor information in company iPad
Continuously organize donations in the stock room throughout the shift
Complete and send daily and weekly supply needs to the Area Manager
Other duties assigned by manager

Benefits

Healthcare Plans Comprehensive coverage (medical/dental/vision) at a reasonable cost
Specialized health programs – Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)
Paid Time Off Sick Pay
Vacation Pay - Approximately 1-2 weeks
6 paid holidays plus 1 to 2 additional floating holidays
Team member discounts Up to 50% off store merchandise
Flexible spending accounts Use pre-tax dollars for eligible health and day care expenses
Employee Assistance Program (EAP) A whole suite of free tools and resources to manage life’s challenges and maintain a healthy work-life balance
Retirement Plan A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
Life insurance Company provided peace of mind and the option to purchase a supplemental plan
Additional Benefits Performance Merit Increases
Bundled health plans such as medical, Rx, dental and vision.
Company-paid life insurance for extra protection and peace of mind.
Programs to stop smoking, diabetes management coaching, and on demand care options.
A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
Paid time off from work for leisure or other hobbies.
A range of mental health services to assist you in managing daily life.