Associate Supervisor, Inventory Control

BROAD RIVER RETAIL•Four Oaks, NC

7d•Onsite

About The Position

Broad River Retail is a privately held organization where a diverse group of people work together and espouse core values of integrity, personal excellence, customer satisfaction, collaboration, and innovation for the purpose of ‘Furnishing Life’s Best Memories.’ They are the largest and fastest growing Ashley licensee in the U.S., named National Home Furnishings Retailers of the Year in 2024, and on the Best Places to Work list three years in a row. Broad River Retail is seeking a detail-oriented, process-driven, and accountable Associate Supervisor of Inventory Control with a primary focus on billing and reverse logistics. This role is critical to ensuring inventory accuracy, financial integrity, and operational flow across the Distribution Center. This Memory Maker will own the execution and oversight of nightly billing processes, ensuring all deliveries are accurately closed out in their systems, while also managing reverse logistics bringing returned and non-delivered product back into inventory with precision. The ideal candidate thrives in a fast-paced environment, has a strong attention to detail, and understands how their work directly impacts inventory accuracy, financial reporting, and the overall guest experience. Strong communication, accountability, and a commitment to process discipline are essential for success in this role.

Requirements

Experience in inventory control, billing, warehouse operations, or related field
Strong attention to detail and high level of accuracy
Ability to lead and develop a small team
Strong problem-solving skills with a proactive mindset
Ability to work in a fast-paced, deadline-driven environment
Effective communication and cross-functional collaboration skills
Ability to hold team members accountable to processes and standards
Comfort working within ERP systems (Storis or similar preferred)
Data-driven mindset with the ability to identify trends and discrepancies
Positive attitude and adaptability
Integrity and commitment to operational excellence

Responsibilities

Own and execute end-of-day billing processes, ensuring all completed deliveries are accurately closed in the system
Validate delivery completion status and resolve discrepancies between route execution and system billing
Partner with Delivery, Customer Excellence, and Operations teams to ensure accurate and timely order closure
Oversee reverse logistics processes, including receiving returned or non-delivered product back into inventory
Ensure all returned product is accurately dispositioned in alignment with company standards
Maintain inventory accuracy through precise system transactions and location control
Identify and correct billing or inventory discrepancies, escalating issues when necessary
Support cycle count and inventory control processes to maintain 99.80% or greater accuracy standards
Train and coach team members on billing procedures, inventory processes, and system usage
Monitor and enforce adherence to operational workflows and standard operating procedures
Collaborate with leadership to identify process gaps and implement improvements in billing and reverse logistics
Track and report on key metrics including billing accuracy, inventory adjustments, and return processing trends
Advance Broad River Retail’s culture and vision