Associate, Studio Experience (Part-Time)

Peloton Interactive, Inc.•New York, NY

67d•$21 - $21•Onsite

About The Position

Peloton Studios delivers engaging subscription content and world-class classes, events, and activations to our members. We are seeking a passionate, customer service-driven individual to own the entire member journey, ensuring an outstanding, high-energy experience for everyone visiting our state-of-the-art studios. You are organized, a self-starter, and excel in a fast-paced, inclusive environment, constantly striving to deliver the highest level of member satisfaction..

Requirements

Proven experience in a high-touch customer service or hospitality environment.
Exceptional communication and problem-solving skills, with the ability to confidently convey information both in person and in writing/via phone with a friendly, professional demeanor.
A positive, can-do mentality and a high degree of reliability, professionalism, and energy.
The ability to prioritize and multitask effectively in a fast-paced environment and to initiate tasks without direct supervision.
Familiarity with various computer applications and systems.
Flexibility is essential to work a schedule that includes weekends, holidays, and variable shifts (early morning as early as 5:00 AM and late evening as late as 10:00 PM) to meet the needs of the business.
Part-time employees must be available at minimum 3 days per week, including Friday, Saturday, and Sunday.

Nice To Haves

Interest in health, fitness, and/or sports is a plus!

Responsibilities

Provide a world-class welcome to all members and guests, setting an energetic and positive tone for the entire visit.
Create memorable moments by celebrating member milestones, birthdays, and assisting with surprise & delight initiatives like preparing and distributing swag bags.
Conduct engaging studio tours and assist with post-class meet-and-greets, including taking, uploading, and sending photos.
Manage day-of class flow by performing check-in duties, ensuring adherence to studio rules, and supporting the production team with audience placement to maintain optimal studio energy.
Manage all class reservations-including booking, canceling, and rescheduling live productions through our TeamUp system-while also managing the standby and waitlists to ensure full class occupancy.
Proactively address member inquiries and feedback in person and via email with the highest level of professionalism and efficiency.
Perform various administrative tasks (e.g., studio logs, trackers) and become proficient in all necessary communication and reservation systems (TeamUp, g-suite, Slack, SMS).
Collaborate cohesively with all studio departments to ensure a streamlined, successful production experience.
Be ready to flex and support additional studio activations, events, group, and corporate bookings outside of the regular class schedule.