Manager - Creative Accounts

Eli Lilly and Company•Indianapolis, IN

2d•Onsite

About The Position

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Organization Overview The Lilly Creative Capabilities team fuses data, creativity, and technology to turn bold ideas into work that moves people worldwide. As a true creative engine, we partner across the enterprise, uniting deep brand expertise with integrated insights and modern production to deliver breakthrough ideas with confidence and speed. We design human-centric experiences that build trust, deepen understanding, and drive measurable outcomes. Together, we push past “good enough,” setting the standard for creative excellence and operational agility. If you are driven to lead, learn fast, and improve every day, come help us redefine what a best-in-any-class in-house agency can do. Who We Are We’re transforming our in-house agency (IHA) to set a new standard for creative and operational excellence. As a Creative Account Manager, you’ll be a vital partner at the heart of our daily operations – owning projects end-to-end, collaborating seamlessly with creative teams, and ensuring every idea is driven with clarity and care. In this role, you’ll also serve as a key liaison between brand marketing teams and creative, participating in backlog and intake conversations and ensuring brand priorities are understood and reflected in the work. You’ll thrive here if you’re energized by autonomy, excel in fast-paced, high-volume environments, and bring a growth mindset to every challenge. We value self-starters who act proactively, make independent decisions, and improve for clients and colleagues alike through curiosity, initiative, and a passion for delivering measurable impact.

Requirements

Bachelor’s degree in marketing, communications, advertising, journalism, business administration, or related field
5+ years of experience in account management, project management, or creative operations within a creative agency, in-house team, or multi-brand portfolio organization
Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1.

Nice To Haves

Experience supporting or leading creative projects and integrated marketing initiatives across multiple channels and audiences
Demonstrated familiarity with Medical, Legal, and Regulatory (MLR) workflows, with the ability to guide teams to align strategies and execution with compliance standards
Proficiency in Workfront or similar project management systems
Exceptional communication and organizational skills, with the ability to drive alignment and inspire collaboration across teams
Experience working within highly regulated or compliance-heavy environments such as healthcare, finance, government, or media, with a strong understanding of process rigor, documentation, and cross-functional review
Demonstrated success supporting teams that deliver marketing initiatives for multiple brands, projects, or stakeholders across diverse channels
Collaborative working style with a focus on driving results and fostering a positive, team-oriented environment
Validated ability to handle key accounts or complex, multi-channel creative projects
Effective capacity management skills at both individual and small team levels
Ability to identify and address process or technology challenges, implementing solutions through project planning and milestone management
Solid understanding of creative development, digital marketing, brand strategy, and omnichannel execution
Project Management Professional (PMP), Certified ScrumMaster (CSM), or equivalent certification preferred
Comfortable receiving and implementing feedback from peers, partners, and stakeholders to align with shared goals and elevate outcomes
Demonstrated success as a brand-facing account lead who also runs tactical execution—comfortable moving between strategic conversations and hands-on project management in the same day
Shown ability to participate in portfolio-level planning conversations (backlog grooming, intake prioritization, capacity discussions) and translate those decisions into actionable creative plans

Responsibilities

Demonstrate a growth mindset and eagerness to learn new systems, processes, and business models
Supervise day-to-day management of creative projects, ensuring alignment with client goals, brand strategies, and business objectives
Proactively drive projects forward, identifying and overcoming obstacles independently, monitoring for risks, and implementing solutions to keep work on track
Serve as the primary point of contact for in-progress projects, developing and maintaining timelines, tracking deliverables, and ensuring all work is completed on schedule and within budget
Shape client requests into clear, actionable plans for creative teams and ensure alignment from brief to final delivery
Thrive in a culture of ownership and accountability, seek out feedback and use it to improve, rather than waiting for direction
Own the creative review process, bringing together the right people, and ensuring feedback is delivered, understood, and actioned on in line with creative direction
Build strong relationships with clients and collaborators, communicate regularly to provide updates and gather feedback, anticipate needs, and help expand IHA’s impact and innovation
Deliver regular reports on project status, account growth, and key achievements
Partner closely with creative, strategy, and production teams to deliver high-impact, compliant marketing solutions
Delegate tasks, supervise day-to-day activities, and foster open dialogue to empower creative teams
Develop and maintain accurate internal trackers, client reports, and status updates, outlining key decisions, next steps, and deliverables
Optimize processes for agile pod workflows, removing obstacles for creative partners, and driving continuous improvement of creative workflows and team operations
Route materials through internal review processes, including Medical, Legal, and Regulatory (MLR) when applicable
Serve as the primary IHA point of contact for assigned brand teams, building trusted relationships with marketers, brand leads, and cross-functional stakeholders
Lead the brand relationship end-to-end: understand each brand’s strategy, marketing calendar, and business priorities well enough to anticipate needs and proactively shape incoming work
Participate in backlog grooming and intake conversations, helping prioritize and sequence work based on brand timelines, strategic importance, and team capacity

Benefits

Relocation package provided.
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance).
Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).

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