Associate Solutions Engineer

Digicert • Lehi, UT

6d • Remote

About The Position

As a member of the Sales Engineering team at DigiCert, you will play a crucial role in ensuring technical presales success. This role involves developing and maintaining a technical understanding of DigiCert solutions, supporting demonstrations and evaluations for prospective customers, and assisting with responses to RFPs/RFIs. You will analyze customer needs to determine the fit for DigiCert solutions, capture feature requests, and provide feedback to Product Management. Collaboration with the sales team and cross-functional teams is essential, as is the ability to travel to customer sites and industry events as needed.

Requirements

• 1+ years' work experience in a cybersecurity or technical role
• Bachelor's degree or higher (preferably in systems management, computer science or cybersecurity)
• Working knowledge of basic IT environments (Windows, Linux, Mac, web servers, etc.)
• Familiarity with Microsoft Office Suite
• Basic communication (written & verbal) and interpersonal skills
• Basic diagnostic and problem-solving skills
• Fluent in writing and speaking English
• Must be detailed oriented, understand and process data accurately
• Willingness to accept responsibility and accountability with a customer-first mindset

Nice To Haves

• Experience working with Cloud technologies and providers a plus (Azure, AWS, GCP, etc.)

Responsibilities

• Partner with other members of the SE team to help ensure technical presales success
• Develop and maintain a technical understanding of DigiCert solutions
• Develop ability to provide or support demonstrations of DigiCert solutions and services to prospects/customers
• Facilitate or support technical evaluations by prospective customers in a Proof of Concept (POC) environment
• Assist other team members with responses to functional and technical elements of RFPs/RFIs
• Develop ability to analyze customer needs to determine potential fit for DigiCert solutions and services to meet customer objectives
• Capture feature request/enhancement input from prospects/customers to provide feedback to Product Management
• Work in conjunction with other members of the sales team and cross-functional teams
• Travel as necessary to customer sites and industry forums/conferences as needed to support the objectives of the department

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support
• DigiCert offers a competitive benefits package for all of our full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees