3420 | EliseAI | Associate Solutions Engineer, Housing
About The Position
We’re representing a rapidly scaling, venture-backed AI company improving two of the most essential industries in the world: housing and healthcare . By embedding AI agents directly into existing operational workflows, this company helps organizations reduce manual work, lower costs, and deliver dramatically better experiences to end users.Their platform powers everything from apartment tours, leasing, and maintenance coordination to healthcare scheduling, intake, and patient communication—removing friction from processes that impact millions of people every day. Backed by top-tier investors and recently closing a significant late-stage funding round, the company is entering its next phase of growth with massive scale ahead.This is a high-ownership, high-expectation environment built for people who want to move fast, solve real customer problems, and help define how AI operates in mission-critical systems. As a Technical Solutions & Support Specialist , you will serve as a subject matter expert on customer systems and configurations, ensuring clients receive fast, accurate, and empathetic support. You’ll work closely with internal engineering, product, and operations teams to diagnose issues, resolve bugs, and improve the overall customer experience.
Requirements
- Bachelor’s degree in Computer Science or equivalent technical field, or comparable hands-on experience.
- 1–3 years of experience in a technical support, solutions, or customer-facing role.
- Demonstrated technical proficiency through education, bootcamps, or prior work experience.
- Strong analytical mindset with a bias toward data-driven decision-making.
- Excellent written and verbal communication skills.
- Comfortable working directly with customers to solve complex problems.
- Willingness to work onsite five days a week in a collaborative office environment.
Nice To Haves
- Experience with support tools or CRMs such as Zendesk or Salesforce.
- Experience writing SQL queries and working with logs or event data.
- Familiarity with API testing tools like Postman.
- Experience with monitoring or logging platforms such as Datadog.
- Advanced proficiency in Google Sheets or Excel.
- Exposure to reporting or analytics tools such as Tableau.
- Experience building internal tools with low-code or no-code platforms (e.g., Retool).
Responsibilities
- Develop a deep understanding of customer implementations, configurations, and workflows.
- Support client onboarding by translating customer preferences into system settings.
- Troubleshoot integrations with email, calendars, CRMs, and property management systems.
- Act as a trusted, customer-facing point of contact for technical and operational issues.
- Communicate clearly and professionally with customers to understand issues, reproduction steps, and business impact.
- Prioritize support requests based on severity and operational impact.
- Advise customers on best practices for configuring and interacting with AI-powered assistants.
- Investigate bugs using SQL queries, logs, and internal data sources.
- Write clear, high-quality ticket summaries outlining root cause, reproduction steps, and business impact.
- Communicate fixes back to customers and confirm resolution.
- Share learnings and updates with internal teams to improve systems and processes.
Benefits
- 100% employer-covered medical, dental, and vision premiums
- Fully paid parental leave
- 401(k) benefits
- Commuter benefits
- Fitness and home services stipend
- Unlimited vacation and paid holidays
- All meals provided in-office
- Relocation packages available for qualified candidates.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
