Associate Solutions Architect

ServiceTitan

2d

About The Position

As an Associate Solutions Architect, you will be an integral part of the Contractor Advisory Services team, supporting our clients throughout their ServiceTitan journey. You'll collaborate with Product, Professional Services, and Customer Success teams to ensure extraordinary outcomes. This role demands strong customer service and communication skills, with the ability to resolve client cases independently and with urgency. You will contribute to our mission of revolutionizing the home and commercial services industry by driving product adoption and delivering impactful solutions.

Requirements

• Bachelor's degree with a minimum of 2 years of relevant working and/or equivalent experience in the trades.
• Deep product knowledge across the entire ServiceTitan platform, with at least 2+ years of direct experience.
• Proficient in ServiceTitan's customer inventory processes and the inventory module.
• In-depth understanding of ServiceTitan customers' business and operational needs and priorities.
• Experience in leading virtual group training workshops or software implementations.
• Advanced Excel skills (xlookups, pivot tables, macros, etc.).
• Exceptional written and verbal communication skills.
• Proven ability to take ownership and consistently perform as a high-contributing individual.
• Ability to travel domestically up to 25-50% of the year.

Nice To Haves

• Experience with Asana, SQL, Salesforce, QuickBooks (Online and/or Desktop), Intacct, and GSuite.
• ServiceTitan Certified Administrator (STCA) certification.
• Strong project management skills.

Responsibilities

• Conduct high-touch one-on-one and group feature implementations for customers in onboarding and ongoing success phases.
• Work with low-to-medium complexity clients and projects to resolve issues, including account audits, optimization, and product adoption.
• Provide direct support to Solutions Architects and Senior Solutions Architects on larger, more complex projects.
• Contribute to root cause analysis on product challenges, leading to innovative solutions, streamlined processes, and improved training materials.
• Collaborate with cross-functional teams to resolve issues and drive necessary changes, maintaining high customer satisfaction.
• Assist in optimizing the customer journey by advising on sales product market fit, scaling onboarding plans, and driving customer engagement and ROI.

Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career.
• Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
• Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents).
• FSA and HSA.
• 401k match.
• Telehealth options including memberships to One Medical.
• Parental leave and support.
• Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement.
• On demand maternity support through Maven Maternity.
• Free breast milk shipping through Maven Milk.
• Pet insurance.
• Legal advisory services.
• Financial planning tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level