Associate, ServiceNow Administrator

Bank OZK•Little Rock, AR

About The Position

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits. Responsible for the day-to-day administration, configuration, and maintenance of the ServiceNow platform to support the organization’s technology, operational, and risk needs. Ensures optimal performance, usability, and alignment with business needs.

Requirements

General knowledge of user and group management, access control, and platform configuration practices.
General knowledge of ServiceNow architecture and ITSM, ITOM, and/or ITAM modules for platform administration.
General knowledge of Information Technology Infrastructure Library (ITIL) v4 framework.
Ability to apply analytical and problem-solving skills with the ability to identify and assess risks and recommend preventative measures.
Ability to work under general supervision.
Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
Ability to demonstrate excellent and effective customer service skills.
Ability to maintain confidentiality.
Ability to work effectively and demonstrate flexibility in a continually changing environment.
Ability to demonstrate attention to detail.
Ability to communicate effectively both verbally and in writing with all levels of the organization, including technical and non-technical stakeholders.
Skill in using computer and Microsoft Office products, including Word, PowerPoint, and Excel.
Bachelor’s degree in computer science or related field, or commensurate work experience, required.
2+ years of work experience in ServiceNow platform administration.

Nice To Haves

Professional certification or training in ITILv4, ServiceNow CSA, or Certified Implementation Specialist, preferred.

Responsibilities

Administers and maintains the ServiceNow platform, including user access, roles, groups, and permissions.
Configures and manages ServiceNow modules such as Incident, Problem, Change, Request, and Knowledge.
Monitors system performance and troubleshoots issues to ensure platform stability and reliability.
Implements updates and patches and coordinates with stakeholders during version upgrades.
Creates and maintains documentation for configurations, workflows, and procedures.
Provides technical support and training to end users and stakeholders.
Collaborates with developers and leadership to implement new features and enhancements.
Ensures compliance with internal policies and standards through platform governance.