Associate Service Engineer
About The Position
The Associate Service Engineer role focused on maintenance and repair of standard laboratory instrumentation and low complexity robotics. OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
Requirements
- Bachelor's degree in Engineering, Life Sciences, or related field.
- 0-2 years of experience in Service Engineering or regulated laboratory settings.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and basic data analysis tools.
- Strong attention to detail and ability to follow protocols meticulously.
- Excellent communication and teamwork skills.
Responsibilities
- Handles basic troubleshooting, equipment servicing, and preventive maintenance.
- Follows SOPs and performs task-based assignments.
- Expected to troubleshoot issues that are limited in complexity.
- Begin to understand "3 pillars" of laboratory automation troubleshooting (hardware, software, and assay).
- Document service tickets completely and with appropriate detail. Adhere to Good Documentation Practices (GDP).
- Collaborate with Equipment Technicians to maintain service tools and spare parts and ensure workspace organization.
- Adhere to lab safety protocols and regulatory requirements.
Benefits
- Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
- Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits.
- Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more.
- We also offer a generous employee referral program!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
